Quality Manager

Summary 

Reporting to the Plant Manager, the Quality Manager will lead and promote the facility’s Quality Program by systematically identifying quality gaps and implementing robust solutions to ensure Delivered Quality to our Customers. The individual will partner with the process owners to develop and implement procedures to ensure quality and consistency of the JW product. The Quality Manager proactively identifies risks, assesses the relevant controls, and executes on the necessary actions.

Essential Duties and Responsibilities:

• Complying with JELD-WEN EH&S requirements, legal requirements including policies, standards, rules, and programs
• Absolute focus on developing a Quality Program that achieves Delivery Quality to our Customers, with no on-site defects.
• Create/improve visibility and control into quality processes across manufacturing operations and supplier networks
• Minimize scrap, rework and returned materials
• Build in complete product and process traceability into production process
• Conduct regular Quality Assurance Reviews across all aspects of the program and issue formal reporting to Senior Management
• Standardized processes for responding to adverse events across the enterprise
• Provide training and direction to various business units across the organization to mitigate risk
• Support the CI and APLM team in researching emerging trends/best practices and determine implications of proposed methodologies on meeting business unit strategy
• Develop, implement, and maintain testing and oversight processes to support the program and reporting
• Coordinate directly with wide range of stakeholders across the organization and external vendors to resolve issues, as required
• Monitor adverse events in real-time
• Data collection from across manufacturing cells/departments
• Document management, Traceability, Statistical process control (SPC), Dashboards
• NC/CAPA (non-conformance and corrective & preventive action)
• Automated product quality planning, Failure mode and effects analysis (FMEA)
• Other duties and tasks as assigned

Requirements:

• Experience in the Windows and Doors industry considered an asset.
• Knowledge of local building- and fenestration codes.
• Bachelor’s Degree in Engineering or similar related equivalent will be required.
• 5+ years of experience in a manufacturing environment with a well-rounded background in the quality field.
• Previous experience with ISO 9001 an asset.
• Lean manufacturing experience an asset.
• Strong Microsoft computer knowledge as well as knowledge of SPC (CPK, PPK).
• Exceptional organizational, written, verbal communication and customer service skills will be required.
• An understanding of KPI’s relating to quality and customer satisfaction and an ability to drive measurable improvements in all areas of quality.
• Experience in developing, implementing, and maintaining standards, methods, testing and evaluation of a data driven quality program.

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