E-Commerce Manager

JELD-WEN is currently seeking a E-Commerce Manager to join our growing team.

As the E-commerce Manager, you will spearhead product marketing and commercialization enhancement, ensure channel compliance and efficiency, and make data-driven decisions. Your proficiency in data-driven decision-making, market analysis, and omnichannel customer journey optimization will be instrumental in advancing our competitive edge in the market.

Strategy, Analysis, & E-commerce Operations

• Conduct comprehensive business and competitive intelligence analysis across digital and traditional channels, monitoring industry trends and product performance to identify future marketing opportunities
• Leverage business, market, customer, and competitive intelligence to inform data-driven decisions, establish clear KPIs, and implement continuous improvement frameworks like DMAIC
• Experiment with innovative marketing tools, techniques, and analytics to drive growth and optimize user experience across websites, e-commerce channels, and partner platforms
• Analyze and report on sales analytics, web analytics, and online orders, fulfilments, and returns, providing insights and recommendations for ongoing optimization
• Own, maintain, and optimize our digital product catalogue, PIM systems, CMS integration, and product syndication platforms (STIBO, Salsify, Commerce HUB), ensuring AODA/GDPR/bilingual compliance
• Continuously improve the overall customer journey, tracking and enhancing key metrics (conversion, AOV, repeat purchase rates) to drive e-commerce growth
• Lead project management for process improvement activities on e-commerce sites, focusing on service level, cost reduction, and quality improvement

Customer Experience & Journey Management

• Support and optimize the customer journey and lead management, coordinating with manufacturing, sales, and retail partners for a unified customer experience
• Design and optimize omnichannel personalized customer journeys, focusing on retail website and e-commerce optimization
• Collaborate with brand management to execute Voice of the Customer (VOC) initiatives within product teams
• Lead customer segmentation strategies and personalized communications to increase sales, purchase frequency,  and engagement
• Conduct in-store visits as required

Project Management & Cross-functional Collaboration

• Demonstrate exceptional project management, budgeting, and communication skills, with a proven track record managing e-commerce projects from conception to completion
• Oversee the successful (in-scope, on-time, and on-budget) delivery of cross-functional initiatives, collaborating with departments including Web Development, Sales, Manufacturing, Stores, Delivery, Customer Care, and IT
• Work with internal manufacturing teams and external partners on store-level/deal-level activations, including on-time and in-full delivery, packaging, promotions, and accuracy
• Lead, add value, and implement special projects, taking a leadership role in cross-category and inter-functional projects as appropriate and requested

Training & Development

• Support development and management of product training and Learning Management System (LMS) content to enhance customer and salesperson intelligence

Technical & Web Development Skills

• Familiarity with HTML, CSS, and JavaScript frameworks
• Understanding of web analytics tools like Google Analytics
• Core understanding of SEO best practices

Requirements:

• 5+ years of experience in managing e-commerce projects from conception to completion
• 3+ years of experience in working with or developing e-commerce operations systems
• 3+ years of experience working across e-commerce project launches and managing project rollouts online and in-store
• Strong communication skills, both written and verbal, with a patient and friendly demeanour
• Detail-oriented, with excellent analytical and data-driven decision-making skills

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Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.