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Credit & Collection Specialist

Date: Sep 10, 2022

Location: Woodbridge, ON, CA, L4H 3G9

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


Credit and Collections Specialist – Woodbridge (Toronto)


Position:                                            Credit and Collections Specialist                  

Reports To:                                       Credit and Collections Department Manager            

Location:                                            Toronto, Ontario (Vaughan)



Reporting to the Credit and Collections Department Manager CCD, The Credit and Collection Specialist will be responsible for the day to day credit underwriting and collection processes.

Essential Duties and Responsibilities


  • Establish and maintain customer master files, accounts and data management
  • Evaluate customer’s credit data and financial statements to determine the degree of risk involved in extending credit
  • Review and evaluate customer’s Bank Reference and Trade references
  • Proceed with the Personal Guarantees application and Forms of Security
  • Prepare recommendation regarding the degree of risk in extending a credit line and/or credit term to a customer
  • Conferring with credit associations and references to exchange credit information on customers
  • Day to day, account reconciliation and adjustments, as need be
  • Advising and negotiating delinquent accounts
  • Conferring with customers to verify their financial/credit transactions and to resolve their complaints
  • Establish and maintain payment plans
  • Process and distribute customer statements
  • Assist with Audits
  • Assist with reporting, stats, graphs, etc.
  • Provide “World Class” customer service
  • Interaction, reporting and communicating with all pertinent administrative and operational groups; Credit, Legal, Risk, Sales, Customer Care, Plants, etc.
  • Pursue and process all forms of security, including PPSA, Personal Guarantees, Liens, Bonds, Letters of Credit, etc.
  • Builder Business Tasks:
    • Contract review
    • Construction Liens (Ontario & Quebec)
    •  Process Denunciations, as required
    • Issue Quittances (partial and final), as required
    • Obtain and provide project completions, declarations, certificates, etc.


  • A Minimum of three (3) years of credit and collection experience; 
  • SAP experience.
  • Working knowledge of standard office equipment
  • Computer skills: proficiency in MS Office; Excel, Word, etc.
  • Excellent time management skills
  • Ability to prioritize and work in a fast-paced environment
  • Attention to detail
  • Dispute resolution skills
  • Strong negotiating skills
  • Excellent written and verbal communication skills (Bilingual French is an asset)
  • Organizational skills
  • Bachelor’s Degree – Finance or Accounting is an asset
  • Credit & Collection Certification is an asset
  • Construction Legislation – as it relates to Quebec and Ontario is an asset
  • Computer skills: proficiency in Unix, Access, ERP, SAP+ would be considered an asset


Should you be interested in this opportunity, please email your resume with salary expectations and “Credit and Collections Specialist” in the subject line to Current Employees should notify their manager prior to applying for any opportunities







We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). JELD-WEN will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services