Bilingual Credit & Collections Specialist

Date: May 19, 2023

Location: Woodbridge, ON, CA, L4H 3G9

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

JELD-WEN is currently seeking a Bilingual Credit & Collections Specialist to join our growing team. This position can be located in Quebec or Ontario.


The Bilingual Credit & Collection Specialist will be responsible for the day-to-day credit, customer master, collections, cash posting duties and responsibilities assigned, which may include some administrative work and reporting. This position reports to the Credit & Collections Dept. (“CCD”) management team and will aid all facets of the aforementioned areas of responsibility.

Essential Duties and Responsibilities:

  • Establish and maintain all credit/collection portfolios.
  • Customer data management
  • Credit Underwriting and Analysis (F/S and Tax Return Analysis)
  • Obtain, process and/or assist with perfecting all forms of security including Letters of Credit, Guarantees, PMSI, Bonds, Liens, etc.
  • Account Reconciliation (for assigned accounts): Residuals, Dispute Resolution, Credits, Adjustments, etc.
  • Maintain weekly Reporting and KPIs
  • Assist with Payment Advice and Cash Application as assigned.
  • Provide “World Class” customer service.
  • Special Projects (as assigned by CCD Mgmt.)
  • Cross Train in all aspects of Credit, Collection and Cash Application (as assigned)
  • Interaction, reporting and communicating with all pertinent administrative and operational groups.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Technical skills
  • Interpersonal skills
  • Organizational skills
  • Time management skills
  • Teamwork skills
  • Ethics
  • Punctuality
  • Dependability
  • Self-starter
  • Ability to multitask in a fast-paced environment.


  • AA. Degree in Business, Accounting or Finance
  • A minimum of three (3) years of credit and collection experience; or equivalent combination of education and experience
  • Bilingual (French) is required
  • Working knowledge of standard office equipment
  • Computer skills: proficiency in MS Office; Good Excel, Word, etc.
  • Excellent written and verbal communication skills.

Preferred (but not required) Qualifications:

  • Bachelor’s Degree – Business, Finance or Accounting
  • Credit & Collection Certification: CBA, CBF, CCE, etc.
  • Construction/Builder Experience
  • Computer skills: proficiency in Unix, Access, ERP, SAP
  • Advanced Excel Skills



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services