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Customer Service Rep

Date: Sep 29, 2021

Location: Winnipeg, MB, CA, R2K 4H3

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Customer Service Representative

 

The ideal candidates should have previous experience in customer service and an understanding of the window and door business would be a definite asset. The right candidates for this position should have some of the following:

 

  • Excellent communication skills and  a customer friendly disposition.
  • Strong organizational and time management skills.
  • Experience with Microsoft office including Word, Excel, Outlook would be required and experience of the Titan system would be a definite asset.
  • An understanding of electronic pricing catalogues (i.e. Quick Quote).
  • Familiarity with the window and doors industry and the JELD-WEN product line.
  • Strong mathematical and calculation skills.
  • A sense of urgency and willingness to ensure customer concerns and needs are properly met.

 

In addition, candidates should be solutions oriented, results-driven, career oriented and possess the ability to cultivate business relationships. Related post-secondary or previous experience equivalent would be an asset.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services