External Job Description

Purpose of the Role

As a Field Service Technician (Boston, MA), you will be responsible for performing and documenting field service of VPI window and door products.

Key Responsibilities:

• Safety Compliance
  • Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment
  • Active participation in the company’s Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being
• Field Service
  • Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship
  • Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes
  • Maintain accurate records of repair, evaluations, and inspections
  • Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service
  • Submit expense reports in a timely manner (Bi-weekly), following company policies
  • Water Test: Attend testing. Inspect pre-test and document water test results as well as diagnose any issues that may arise, and fix identified problems
  • Certifications: Mobile Elevated Work Platform (MEWP). Must be comfortable working at heights above 50 feet when necessary
  • Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently
  • Maintain a professional demeanor when interaction with customers and colleagues
  • Travel is an essential requirement for this position, and the employee must be prepared to travel by plane or car
  • Demonstrate company values by fostering a respectful and inclusive work environment

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• 2-5 years of experience in either the vinyl window and door industry or the manufacturing industry. This experience is essential to ensure a comprehensive understanding of industry-specific processes, standards, and best practices.
• Proficiency in using hand tools such as drills, saws, levels, and tape measures.
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Multitasking capabilities with professionalism
• Experience using general office equipment (laptop, phone, iPad),including Office 365.
• Application of special repair policies in practical situations
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Working Conditions

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Travel: Expect frequent travel but typically home for weekends.
• Overtime: Frequent overtime is required.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

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Internal Job Description

Purpose of the Role

As a Field Service Technician (Boston, MA), you will be responsible for performing and documenting field service of VPI window and door products.

Key Responsibilities:

• Safety Compliance
  • Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment
  • Active participation in the company’s Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being
• Field Service
  • Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship
  • Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes
  • Maintain accurate records of repair, evaluations, and inspections
  • Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service
  • Submit expense reports in a timely manner (Bi-weekly), following company policies
  • Water Test: Attend testing. Inspect pre-test and document water test results as well as diagnose any issues that may arise, and fix identified problems
  • Certifications: Mobile Elevated Work Platform (MEWP). Must be comfortable working at heights above 50 feet when necessary
  • Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently
  • Maintain a professional demeanor when interaction with customers and colleagues
  • Travel is an essential requirement for this position, and the employee must be prepared to travel by plane or car
  • Demonstrate company values by fostering a respectful and inclusive work environment

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• 2-5 years of experience in either the vinyl window and door industry or the manufacturing industry. This experience is essential to ensure a comprehensive understanding of industry-specific processes, standards, and best practices.
• Proficiency in using hand tools such as drills, saws, levels, and tape measures.
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Multitasking capabilities with professionalism
• Experience using general office equipment (laptop, phone, iPad),including Office 365.
• Application of special repair policies in practical situations
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Working Conditions

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Travel: Expect frequent travel but typically home for weekends.
• Overtime: Frequent overtime is required.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.