Territory Sales Manager - Los Angeles

JELD-WEN is currently seeking a Territory Sales Manager - Los Angeles to join our growing team.

THE ROLE

Under general supervision of the LaCantina Sales Director, the LaCantina Territory Sales Manager is responsible for meeting company sales growth and strategies, and for establishing rapport and product confidence with customers. The LaCantina TSM is the subject matter expert on the LaCantina product line. The LaCantina TSM  is the primary point of contact for complex product inquiries or consultations, product training and promotional opportunities related to LaCantina products and/or services.  The LaCantina TSM is also an additional point of contact for customer issues, and troubleshoots said issues and takes the appropriate action to resolve customer issues, complaints or problems associated with the LaCantina product lines. In addition to interfacing with customers in person, the LaCantina TSM will at times work remotely interfacing with customers via inbound and outbound calls, email, fax, internet, and other electronic devices.

Principle Duties and Responsibilities

• Responsible for maintaining and developing good customer relationships, and for meeting and exceeding sales objectives and forecasts.
• Serve as subject matter expert on the LaCantina product line and an additional point of contact on customer service issues involving the LaCantina product line. 
• Travel with the JELD-WEN Territory Sales Managers (TSMs) in assigned territory to call on dealers carrying LaCantina’s product line with the purpose of leading product training, engaging in sales opportunities and developing additional business.
• Travel with the JELD-WEN Architectural Consultants (ACs) in assigned territory to support architectural development relating to LaCantina’s product line as a brand representative and subject matter expert.
• Collaborate with appropriate TSMs to increase brand and product awareness at the retail level for assigned accounts.
• Work in a collaborative effort with TSMs to increase LaCantina quoting and order activity.
• Manage annual LaCantina revenue goals for all dealer accounts in assigned territory.
• Develop direct relationships with industry contacts in the trade to grow LaCantina product line revenue.  Manage contacts in company CRM.
• Engage in networking events to promote LCD and develop greater brand and product awareness.
• Manage a defined group of sales opportunities and track status in CRM.
• Manage leads received by LaCantina doors in assigned territory.
• Greets customers in a courteous, friendly, and professional manner using agreed upon company procedures. Displays keen business acumen with customers. 
• Maintains, cultivates and expands existing customers in line with company growth strategies. Organizes activities which support sales goals and objectives. 
• Clarifies customer concerns and issues; probes for and confirms understanding of the requirements or problems, and mitigates said issues proactively.
• Attempts to meet customer requirements through first contact resolution.
• Documents and prepares complete and accurate work and updates customer files.
• Operates within the annual expense budget established for the geographic area.
• Communicates customer issues to superiors, plant personnel or teams, as necessary, in a bi-directional manner to ensure high quality and timely expedition of customer issues, requests, and concerns. Works with cross-functional teams.
• Visits production facilities as needed to effectively communicate all product information and updates to customers.  Understands manufacturing process improvement techniques used to produce their respective product line. 
• Contributes ideas on ways to resolve problems to better serve the customer and/or to improve productivity and customer feedback in order to enhance sales.
• Participates in activities designed to improve customer satisfaction and business performance. Uses decision support tools and knowledge to answer questions.
• Offers solutions to issues that are often non-standard and non-routine that requires customer clarification in order to close the deal on sales of our products.
• Maintains general understanding of the JELD-WEN product line and customer needs. 
• Ensures that reporting and communications to management is frequent and bi-directional, including timely preparation of sales and other reports as directed.
• Reports all knowledge and information regarding sales activities, customers gained and lost, competitive activities, results of marketing programs, etc. weekly to an assigned group.
• Performs other or specified duties as directed by Management.

Knowledge, Skills, Abilities

• Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders. A service oriented approach; proactive towards changing client needs, while paying attention to detail, and sales and growth strategies.
• Must be very familiar with the LaCantina product line.
• Must be self-motivated, confident, positive and professional when dealing with both internal staff and external customers. An open and clear communicator.
• Must be laser focused on customer satisfaction, and understand client needs.
• Must be able to set sales goals and deadlines, and have plans to deliver them.
• Must have a pleasant telephone demeanor, clear speaking voice, outstanding command of the English language, and good listening skills. Bi-lingual a plus.
• Ability to keep up with market trends and new developments utilizing information for business improvements. Must understand corporate goals and objectives.   
• Must be proficient in Microsoft Office, Power Point, and all position applicable JELD-WEN software sales, marketing and spreadsheet applications.
• Must have a strong work ethic with a positive can do attitude, and the ability to multi-task in a fast paced environment, with the ability to make sound decisions.
• Must be able to work remotely and travel as needed or as directed.

Education and Experience

• Bachelor's degree in Sales, Marketing, Business or a technical discipline, and a minimum of two (2) years experience in sales or customer service.
• An Associate’s Degree in Sales, Marketing, Business, or a technical discipline and at least five (5) years experience in sales or customer service.
• An equivalent combination of education and experience with strong sales and solution development capabilities, as determined by management.
• Hands on experience with digital apps and other sales and marketing tools. 
• Experience with business to business commerce and internet communication software, and have the ability to make sound and logical judgments using same.
• Experience working with cross-functional teams in a collaborative environment.

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.​

Expected pay for this role is between $74,200.00 to $123,600.00 per year and is based on experience and qualifications.​

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.