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eCommerce Coordinator

Date: Sep 8, 2021

Location: Sterling Heights, MI, US, 48312

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Title:               eCommerce Coordinator


Location:        Sterling Heights, MI


Company Summary:

  • MMI DOOR is a wholesale distributor, and part of the JELD-WEN family, of millwork products headquartered in Sterling Heights, MI.  We have supplied home centers and building supply dealers with exterior, interior, commercial doors and other related millwork products for over 59 years enabling MMI-Door to become the largest wholesale millwork distributor in the Midwest. With three locations servicing all or portions of the Midwest and Mid-Atlantic states, MMI-Door’s market area stretches from the Midwest area to the Atlantic Shore. Our product lines are available through most major building supply dealers and home centers within that geography.



Job Summary:

  • The E-Commerce Coordinator is responsible for growing and managing their on-line portfolio, establishing go to market strategies, using data and metrics to determine next steps, and building a strong relationship with their platform representatives.  They must be able to analyze data to inform management of product and sales trends, make recommendations for product and pricing changes based on market research/actual sales data.  This position involves an extensive amount of time using Excel and/or customer databases.  This role requires regular communication across multiple MMI departments and with external platform representatives or customers in order to maintain the E-Commerce related online content.


Required Skills:

  • Project management skills with ability to multi-task
  • Knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Experience working in a web environment
  • Ability and desire to take on projects that might be out of the original scope
  • Good team player able to take direction and meet or exceed team goals
  • Build excellent working relationships
  • Entrepreneurial, self-motivated, energetic, confident, and creative




  • Manage business relationship with platform representative, as the primary contact
  • Manage the platforms to meet Revenue, GM$, Return %, and other KPI targets
  • Develop tracking and reporting campaign metrics and provide analysis and results
  • Sort, evaluate and identify product to be on-boarded or obsoleted to & from platforms
  • Develop, enter, and maintain product SKU’s, images, content, and attributes
  • Produce dynamic inventory forecasts with Excel and make change recommendations
  • With operations, monitoring product quality and on time delivery
  • Monthly reporting on key metrics
  • Manage on-line promotions
  • Assist with new product development
  • Oversee order fulfillment
  • Handle E-Commerce customer communication and questions
  • Monitor all customer service calls, claims, credits, and LTL damage claims
  • Leads others to adapt processes, solutions, successes, ideas, and participates in continuous teaching about E-Commerce capabilities


Education & Qualifications:

  • Bachelor’s degree in marketing, E-Commerce, business, or related field, or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities, to perform the above duties
  • Microsoft Office Excel experience, required
  • Data analytics relative to duties/responsibilities listed above, preferred
  • E-Commerce marketplace and/or digital marketing experience, preferred
  • Entrepreneurial mindset driving the pursuit of improvement and personal ownership
  • Strong written and oral skills


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Detroit