Inside Sales Specialist

JELD-WEN is currently seeking a Inside Sales Specialist to join our growing team.

THE ROLE 

The Inside Sales Representative will provide customer service for MMI Door’s commercial/large project division by having expert knowledge of ABS/MMI Commercial Door’s products, services, operations and resources. This position will process commercial quote and order requests, assist callers with questions, follow up on orders and coordinate with customers to resolve issues. The ideal candidate will possess the ability to be detail oriented, organized and self-motivated and to have the ability to work independently

Principle Duties and Responsibilities

•    Respond to customer inquiries placed by phone and email.
•    Understand the needs of the customer and manage their expectations by providing excellent service in answering phones, delivering quotes to customers promptly and efficiently, calling on backorders, lead-times, product offering, special requests and order handling (holds, cancellations, changes, etc.) 
•    Act as liaison with outside sales department to handle any account issues; interpret warranty conditions 
•    Use appropriate data systems to track contacts and inquiries; oversee order change requests 
•    Interface/collaborate with the proper facility/company personnel to bring resolution to customer issues 
•    Report to department manager any areas that do not meet service expectations 
•    Multi-task in a fast paced office setting with changing demands and follow multiple work instructions based on different account types
•    Other duties may be assigned

Knowledge, Skills, Abilities 

•    A strong background in division 8, commercial openings, including but not limited to commercial metal doors, architectural doors, metal frames, commercial grade hardware, and application knowledge.
•    Strong written and verbal communication skills with the ability to effectively communicate information to customers. Ability to read, write and comprehend instructions, correspondence and memos; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
•    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
•    Ability to apply common sense understanding to carry out detailed and sometimes involved written or oral instructions; ability to deal with problems and concerns involving concrete variables in standardized situations from customers.
•    Ability to maintain composure during stressful situations; ability to work independently and in a team; passionate about providing the exceptional customer experience and participate as part of a team to succeed.
•    Intermediate skill in Microsoft Office applications; ability to quickly learn new software; ability to type confidently, navigate and maintain a desktop workspace, electronic filing, searching for information, understanding how to seek and manage incoming electronic communications and process professional and efficient work documents; CAI Ponderosa experience or demonstrated ability to quickly learn CAI-Ponderosa

Education and Experience

•    High school diploma or general education degree (GED); three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience
•    An associate’s degree in business or technical discipline and three (3) to five (5) years’ experience in sales support preferred, in a distribution and/or manufacturing environment. An equivalent combination of education and experience, as determined by management, at a JELD-WEN manufacturing facility.
•    Industry related credentials are a plus but not required.

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $47,200.00 to $78,700.00 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.