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Customer Service Specialist

Date: Jun 20, 2021

Location: Sterling Heights, MI, US, 48312

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Job Summary:

Work within ERP system to build a comprehensive quotation for customers, such as doors, component and millwork vendors, by educating on the different options, componentry and variations of door manufacturing.  



Specific Duties:

  • Work with vendors to obtain special pricing and enter into ERP system
  • Appropriately notate location and dimensions within quote
  • Understand our customer’s needs and requirements
  • Work with site production to coordinate appropriate and timely delivery
  • Work closely with Home Center clients (Home Depot, Lowe's, Menard's) to understand request and provide dimension guidance
  • Answer questions in a timely and professional manner, both in writing and verbally
  • Ability to identify and close additional purchases of products and services with the customer base
  • Keep management informed of all activity with customer base outside of normal procedures
  • Ability to work through difficult requests from customers and find resolve


Required Skills:

  • Ability to work under pressure
  • Math, problem solving and analytical skills
  • Computer proficiency
  • Estimation experience
  • Quoting background in either industrial, commercial or trade industries. 
  • Strong phone presence & strong listening skills
  • Ability to work on a team and individually 
  • Efficient project management skills, with a strong ability to multi task and stay on track


Preferred Skills:

  • Commercial door customer service experience 
  • Experience in home improvement quoting



WORK ENVIRONMENT: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools or controls.  Reach with hands and arms, climb stairs talk hear and taste or smell.  The employee must occasionally lift or move of to 25-50lbs.  Specific vision  abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Detroit