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Customer Service Coordinator

Date: Sep 21, 2021

Location: Sterling Heights, MI, US, 48312

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Job Summary:

  • Develops new prospects and interacts with existing customers primarily by phone to increase sales of an organization’s products and or services. Ability to perform routine duties required to receive and complete orders from customers or Outside Sales Reps using standard forms and following routing procedures, information such as stock number, quantity and prices. Also maintain files on quotes and orders. If applicable, send acknowledgements of quotes or orders. Provide support to customers over the phone and may conduct field visits if necessary.  

 

Required Skills:

  • Ability to work under pressure
  • Math, problem solving and analytical skills
  • Computer proficiency
  • Strong phone presence & strong listening skills
  • Ability to work on a team and individually 
  • Efficient project management skills, with a strong ability to multi task and stay on track
  • Door and sales experience is preferred

 

SPECIFIC DUTIES:

 

  • Source new sales opportunities through inbound customer calls
  • Understand our customer’s needs and requirements
  • Route qualified new sales opportunities to appropriate District Manager
  • Research your accounts, know your customer base and their product
  • Team with other Customer Service Representative’s to channel leads or projects to ensure deals are closed and kept at MMI Door
  • Ability to perform online demos and help with customer configurators and other selling tools in the field
  • Ability to identify and close additional purchases of products and services with the customer base
  • Keep management informed of all activity with customer base outside of normal procedures
  • Ability to work through difficult requests from customers and find resolve

 

WORK ENVIRONMENT: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools or controls.  Reach with hands and arms, climb stairs talk hear and taste or smell.  The employee must occasionally lift or move up to 25-50lbs.  Specific vision  abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

 

#LI-SR1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Detroit