Sr. Warranty Analyst

JELD-WEN is currently seeking a Sr. Warranty Analyst to join our growing team.

The Opportunity

As a Sr. Warranty Analyst, you will be a key player in the Product Integrity Group and responsible for identifying jobsite assessment of product related issues in the field. This role is essential in providing field site information to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations. You will report directly to the Director, Product Integrity.

What You Will Do

• Conduct effective jobsite assessments of product related issues in the field
• Communicate findings to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations
• Reading and writing/editing reports regarding field notes and photos, read professional journals, write letters and maintain expense reports
• Identify and implement positive jobsite safety strategies
• Develop accurate data collection skills
• Develop networking opportunities with other professionals Identify targeted audiences
• Develop a working knowledge of current flashing systems common in residential and commercial applications
• Develop necessary skills to accurately monitor field air/water field testing
• Proper use of PPE Proper use of camera and investigative equipment used in field investigative work

Who You Are

• Minimum education requirement is High School diploma. Bachelor's degree in Business, Operations, Engineering, or equivalent education preferred
• Minimum 5 years of background in destructive testing applications and water testing analysis experience. Possess a working knowledge of specialized inspection tools such as bore scopes, moisture levels, IR cameras and moisture meters
• Professional certifications will be required as part of continuing education.
• Extensive background knowledge in door and window systems; including folding door systems; mulling applications( field and factory), understanding of performance grades (PG), design pressure (DP), performance class of current products plus a working knowledge related to AAMA/WDMA/CSA 101/I.S.2/A440
• Working knowledge of current industry standards related to field investigation/field water testing: ASTM E2128, ASTM 508, AAMA 501. AAMA 502, ASTM E783, ASTM 1105 and ASTM 2112
• Background in current flashing products and overall system installation application (DuPont, Protecto Wrap, OSI, Fortifiber, etc.)
• Advanced background in reading of calibration reports related to field investigative equipment, water penetration /air infiltration testing equipment Certified Installation Masters Installer
• Ability to travel 50% -80% and on short notice  

How You Stand Out

• Write in a clear and understandable language, proper use of grammar and writing etiquette for target audiences.
• Good working knowledge of computers and computer software programs (extensive report writing required)
• Ability to maintain a high level of confidentiality.

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About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.