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Sr Warranty Analyst/Installation Manager

Date: Sep 24, 2021

Location: CA, US

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

THE ROLE

 

The Installations Manager is a key player in the Product Integrity Group and is responsible for identifying jobsite assessment of product related issues in the field. This position is essential in providing field site information to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations.

 

Principle Duties and Responsibilities

 

  • Conduct effective jobsite assessments of product related issues in the field
  • Communicate findings to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations
  • Reading and writing/editing reports regarding field notes and photos, read professional journals, write letters and maintain expense reports
  • Identify and implement positive jobsite safety strategies
  • Develop accurate data collection skills
  • Develop networking opportunities with other professionals Identify targeted audiences
  • Develop a working knowledge of current flashing systems common in residential and commercial applications
  • Develop necessary skills to accurately monitor field air/water field testing
  • Proper use of PPE Proper use of camera and investigative equipment used in field investigative work

 

 

 

Qualifications

 

  • Minimum education requirement is High School diploma. Bachelor's degree in Business, Operations, Engineering, or equivalent education preferred
  • Minimum 5 years of background in destructive testing applications and water testing analysis experience. Possess a working knowledge of specialized inspection tools such as bore scopes, moisture levels, IR cameras and moisture meters
  • Extensive background knowledge in door and window systems; including folding door systems; mulling applications( field and factory), understanding of performance grades (PG), design pressure (DP), performance class of current products plus a working knowledge related to AAMA/WDMA/CSA 101/I.S.2/A440
  • Working knowledge of current industry standards related to field investigation/field water testing: ASTM E2128, ASTM 508, AAMA 501. AAMA 502, ASTM E783, ASTM 1105 and ASTM 2112
  • Write in a clear and understandable language, proper use of grammar and writing etiquette for target audiences
  • Professional certifications will be required as part of continuing education
  • Good working knowledge of computers and computer software programs (extensive report writing required)
  • Background in current flashing products and overall system installation application (DuPont, Protecto Wrap, OSI, Fortifiber, etc.)
  • Advanced background in reading of calibration reports related to field investigative equipment, water penetration /air infiltration testing equipment Certified Installation Masters Installer
  • Ability to maintain a high level of confidentiality.
  • Ability to travel 50% -80% and on short notice  

 

#LI-SR1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services