Sr Project/Program Manager

Job Description

THE ROLE: The Project Manager is a non-supervisory position that is responsible for customer satisfaction in the management of project orders, beginning with quoting end through close out documents. 

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• Follow established safety rules and actively participate the company’s Accident Prevent Program.
• Serve as the Voice of the Customer within VPI. Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments in the fashion specified by the customer, e.g. email, phone, text message, etc.
• Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
• Be able to understand technical window knowledge, read window specifications, a plan set, a takeoff, a contract, a submittal, etc.
• Create custom and deferred submittal packages based on project specifications.
• Work closely with outside sales team to satisfy customer requests and response time needs. Customers include but are not limited to architects, envelope consultants, other design professionals, general contractors, specialty contractors and property owners.
• Make decisions to satisfy customers’ needs. Act independently with discretion, even if the action falls outside established VPI policies and procedures.
• Receive, edit, input and confirm customer orders and quotations using the company ERP.
• Maintain close relationships with job site professionals. You are the communication link related to all facets of a project, including scheduling, production, delivery, and punch lists.
• Train and manage work product of Assistant Production Manager. 
• Other administrative functions including higher level technical training of others as needed.

REQUIRED QUALIFICATIONS:

• Four-year college degree in construction or technical field, or eight years of experience in construction materials factory operations and customer service.
• Knowledge of commonly used concepts, practices, and procedures within the construction industry.
• Experience with database software.
• Minimum of 3 years of customer service experience

• Deadline and detail oriented.
• Ability to work under limited supervision.
• Strong verbal and written communications skills.
• Ability to diffuse difficult conversations.
• Proven problem-solving skills.
• Highly proficient in Microsoft Office.
• Proficient in basic data entry.
• Works well in a team environment, with a diverse workforce.
• Ability to perform several tasks concurrently with ease and professionalism.

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