Service Coordinator

Date: Sep 15, 2023

Location: Spokane, WA, US, 99202

Company: Jeld-Wen Inc.

JELD-WEN is currently seeking a Service Coordinator to join our growing team.

 

VPI Quality Windows is currently seeking a Service Coordinator to join our growing team.

Overview:

VPI is a leader in commercial vinyl windows in North America and provides industry leading performance in the multi-family housing market.  The service team plays a critical role in VPI’s value proposition and is recognized for having the most technical and responsive service teams in the industry.  High performing products coupled with a strong sales & service teams have fueled our organization’s rapid growth across North America.

 

Service Coordinator position for the National market. As a Service Coordinator, you will be responsible for supporting our vision to be the category leading provider of field service solutions, delivering world-class customer service and technical expertise. This role will manage all aspects of the service team’s daily activities. You will report directly to the Service Manager. 
 

What you will do

  • Manage all customer communication on Service Projects
    • Provide a customer service experience that delights our customers
  • Coordinate all scheduling of Service Assets (Techs) to support Service Projects
  • Build and maintain effective relationships with stake holders, both internal and external
  • Place materials orders to support Service Projects – Ensure on-time delivery
  • Produce and distribute post-call Status to internal and external stakeholders
  • Lead/Support development and implementation of new processes, and process improvements
     

Who you are

  • 2-4 years working in a Customer Experience environment
  • Strong communication skills
  • Able to communicate effectively during high stress conversations
    • Deescalate and resolve complex challenges
  • Ability to work independently and without supervision
  • Ability to learn and engage in a fast-paced environment
  • Strong technical computer skills, highly skilled in Microsoft Office applications 


How you stand out

  • Knowledge of the window and construction industry preferred
  • Passionate about providing an exceptional customer experience 
  • Demonstrated track record of delivering outstanding results for your customers
  • Ability to quickly learn new software, systems, or processes
    • Previous experience with various MRP systems preferred
  • Bachelor’s or Associate degree from an accredited institution preferred

 

Scheduling

  • This position is regularly scheduled for 40 hours per week, Monday through Friday (hours vary) with occasional Saturdays overtime as required
  • 10-15% Travel as Required

 

#LI-SA1

 

About JELD-WEN Holding, Inc.

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

 

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

 

Expected pay for this role is between $21.20 - $35.33 per hour and is based on experience and qualifications.

 

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

  


Nearest Major Market: Spokane