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Inside Sales Assistant

Date: Sep 13, 2021

Location: Spokane, WA, US, 99202

Company: Jeld-Wen Inc.

Our Company

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

 

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Overview:

This is a non-supervisory position that is responsible for customer satisfaction in the management of project orders, beginning with quoting end through close out documents. 

 

Job Duties & Responsibilities:

  • Follow established safety rules and actively participate the company’s Accident Prevent Program.
  • Receive, edit, and input customer orders and quotations into the Cantor database.
  • Respond timely to emails and other customer related assignments in a professional and polite manner.
  • Understand the project process from the date a letter of intent or contract is received through final product delivery.
  • Prepare a takeoff from a set of plans, read and understand the window specifications, install instructions and window/door details.
  • Navigate through a takeoff; i.e. re-pivoting, adding delivery sequences, sorting, looking up changes, making revisions.
  • Be able to understand technical window knowledge, read a window specification, a plan set, a takeoff, a submittal, etc.
  • Prepare submittals, understand and revise retuned submittals, and/or Architects Supplemental Instruction (ASI) or Request for Information (RFI).
  • Read and understand window test reports and cross sections.
  • Update the IS Workbook as needed following related processes (i.e. case folders, takeoff folder naming protocol, etc.)
  • Ensure that project folders are created timely for the assigned customers add all bid requests to the IS Workbook and network Bid Request folder.
  • Send out follow up emails to inquiring customers confirming receipt of their email as well as an estimated return date for the bid.
  • Create custom submittal packages based on the project specifications.
  • Relay all change orders to the Assistant Production Manager. 
  • Other administrative functions as needed.

 

WORKING CONDITIONS:

  • Office Environment
  • Occasionally lifts 25lbs
  • Stationary

 

Schedule:

This position is regularly scheduled for 40 hours per week, Monday through Friday. Occasional overtime is required.

 

Required Skills:

  • Deadline and detail oriented.
  • Ability to work under limited supervision.
  • Strong verbal and written communications skills.
  • Problem solving skills.
  • Proficient in Microsoft Office and data entry.
  • Works well in a team environment, with a diverse workforce.
  • Ability to perform several tasks concurrently with ease and professionalism.
  • Strong math skills.

 

Requried Experience:

  • High School Diploma or equivalent.
  • Experience with database software is preferred.
  • Up to 1 year of job related experience or experience in the window manufacturing, construction or building materials industry preferred.

 

#LI-SR1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Spokane