Field Service Technician (2on-2off)

JELD-WEN is currently seeking a Field Service Technician (2on-2off) to join our growing team.

The Opportunity

As a Field Service Technician (2on-2off), you will be responsible for providing field service to non-core regions and surge capacity to core regions. The purpose of this role is to provide “Service First.” This position will travel as a service tech 50% of the time and will work in production 50% of the time. You will report directly to the Service Coordinator Supervisor.

Work Schedule:

• Service Rotation- 5 days per week / 8 hours per day (7:00am – 3:30pm). Overtime is required.
• Production Rotation - 4 days per week / 10 hours per day (5:45am – 4:15pm). Overtime may be required.
• 50% Travel is required

What You Will Do

• Actively support and participate in the company’s safety and health program.
•  Report unsafe conditions immediately to appropriate supervision.
•   During Field Service Rotations:
• Perform in-field service repairs, evaluations, and inspections, per specified processes.
• Create Service Reports after each service call, accurately describe work completed and work to be performed.
•  Always interact professionally directly with customers including during potentially high stress interactions.
•  Manage schedule to arrive on-site with necessary tools and materials to perform scheduled work. o Accurately diagnose and report all product faults, failures, and errors.
• During Production Rotations o Ensure MDI and hour x hour boards are kept up.
•  Complete shift turnover sheet. o Ensure schedule is adhered to and any issues are escalated to Group Manager.
•  Responsible at the end of the shift for: ▪ Assisting Group Manager with daily reports as needed
•  Update MDI board
•  Ensure SIOs and corrective actions are submitted each day
•  Communicate professionally and respectfully with all personnel.

Who You Are

• Knowledge and application of basic problem-solving skills
•  Must possess the ability to learn quickly, be self-motivated, and work well independently.
•  Must show excellent time management skills and be able to prioritize activities based on business need.
• Comfortable performing multifaceted projects in conjunction with day-to-day activities.
•  Must enjoy working with your hands.
•   Must show strong attention to detail.
• Valid Driver’s License and clean Department of Motor Vehicle record
•  Experience:
•  2 years building and/or repairing windows in a manufacturing or field service role
•  Professional interactions with customers (customer service)

How You Stand Out

• Demonstrated ability to provide sound design judgment and technical knowledge in a professional manner.

•  Must possess strong interpersonal skills and the ability to effectively communicate verbally and in writing.
• Be dependable, self-motivator.
• Ability to problem solve and contribute to building a positive team environment.

What We Offer

• A safe, challenging & fast paced working environment.
• Competitive Benefits, including Health, Dental & Vision Insurance, 401k, and Tuition Reimbursement.
• We offer up to 144 hours of paid time off per year, and paid holidays.

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About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $21.92 to $36.53 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.