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Assistant Project Manager

Date: Jan 12, 2022

Location: Spokane, WA, US, 99202

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings. 

 

VPI Quality Windows, a wholly-owned subsidiary of JELD-WEN, is a leading manufacturer of high-performance commercial grade vinyl windows & doors throughout North America. VPI has locations in both Spokane, Washington, and Statesville, North Carolina. We have achieved over 28 years of success by demanding three things of ourselves in everything we do: safety, quality, and consistency.

 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

BASIC FUNCTION: This is a non-supervisory position that is responsible for customer satisfaction in the management of project orders, beginning with quoting end through closeout documents. 

               

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

  • Follow established safety rules and actively participate in the company’s Accident Prevent Program.
  • Serve as the Voice of the Customer within VPI and make independent judgment calls to satisfy customer needs. 
  • Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments in the fashion specified by the customer, e.g. email, phone, message, etc.
  • Be able to understand technical window knowledge, read a window specification, a plan set, a takeoff, a contract, a submittal, etc.
  • Create custom submittal packages based on the project specifications.
  • Work closely with outside sales team to satisfy customer requests and response time needs. Customers include but are not limited to architects, envelope consultants, other design professionals, general contractors, specialty contractors, and property owners.
  • Make decisions to satisfy customer needs. Act independently with discretion, even if the action falls outside established VPI policies and procedures.
  • Receive, edit, input and confirm customer orders and quotations using the company ERP.
  • Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a project, including scheduling, production, delivery, and punch lists.
  • Relay all change orders to the Production Manager. 
  • Other administrative functions as needed.

 

WORKING CONDITIONS:

  • Mostly an office environment
  • Occasionally lifts 25lbs
  • Stationary work from a seated and/or standing position based on preference. 
  • Fine manipulation and keyboard, mouse, and computer work required.

 

SCHEDULING:

This position is required to work during the hours our customers are working to provide service and respond to customer needs (standard business operating hours). As a salaried exempt role, this position requires the employee to work the necessary hours to accomplish the workload to satisfy the job requirements with may be more or less than forty hours per week depending upon the efficiency of the employee and fluctuation of project concerns that may arise. 

 

REQUIRED SKILLS AND EXPERIENCE:

Skills:

  • Deadline and detail-oriented.
  • Ability to work under limited supervision and make independent judgment calls. 
  • Strong verbal and written communications skills.
  • Ability to diffuse difficult conversations.
  • Proven problem-solving skills.
  • Proficient in Microsoft Office and data entry.
  • Works well in a team environment, with a diverse workforce.
  • Ability to perform several tasks concurrently with ease and professionalism.
  • Strong math skills.

 

      Experience:

  • Four-year college degree in a construction or technical field, or five years of experience in construction materials factory operations and customer service.
  • Experience with database software is preferred.
  • Minimum of 2 years of experience in a customer service role.

 

#LI-SR1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Spokane