European Sales Operations Director

Are you looking for a new challenge?  JELD-WEN has an exciting opportunity for a Sales Operations Manager, Europe. 
 

Your role: 

In this Pan European role as Sales Operations Manager, you will play a pivotal role in optimizing our organisation’s sales operations.  Working closely with business stakeholders across functions and all levels in the organization, you will be responsible for leading and driving continuous improvement of our sales operations.  You will lead and sponsor key initiatives that will help enhance customer experience and drive sales performance. 
 
The Sales Operations Manager will help set the standards for customer service & commercial activities across our internal and external sales functions in line with the JELD-WEN values and strategy. 
 

The role is a 12-month fixed term contract, remote (with travel to sites) and can be based from any European Country that we have an entity. Hybrid working can be accommodated dependent on candidates’ location.  Offering a competitive salary, 7.5% pension, 25 days holiday with options to buy and sell.   

What your impact will be: 

• Daily interaction with our sales teams – covering all functions across sales from our internal sales teams, external sales teams, to our country sales leadership teams.  

• Close collaboration with the Customer Experience Delivery team in IT who cover the delivery of all major digitisation and customer experience transformation projects (including Salesforce CRM, CPQ, PIM, etc). 

• Regular interaction and updates with key stakeholders on our European leadership team, including the regional VP GMs. 

• Cross functional collaboration with key functions where needed and depending on any given project or initiative, including Marketing, Product, Operations, Quality, etc.  
  Analyse and optimise end-to-end sales processes and customer journeys to enhance efficiency and reduce operating costs, identifying both gaps and opportunities for improvement and for standardisation and alignment across countries. 

• Oversee the implementation, management and success or key technologies for the sale organisation, including Salesforce CRM, telephony & contact centre technology, CPQ, and other tools.  

• Leverage available data analytics to provide insights into sales performance and opportunities, process and system adoption levels, and execution.  

What you'll need to succeed: 

• Proven experience as a successful Sales Operations Manager or in a similar role in sales or customer service.  
  Strong experience of developing and improving internal processes and controls. 

• Experience of successfully delivering large transformational projects / initiatives and a strong knowledge of change management principles. 

• Experience of end-to-end process design and improvement methodologies - e.g. lean six sigma. 

• Experience of working cross functionally and across countries in a large matrix organisation. 

• Demonstrate ability to communicate effectively with Senior-Level Stakeholders 

• Ability to travel across Europe  

• Additional language skills (French or German) would be an advantage but not essential. 

Our Company: 

About JELD-WEN 
  

Founded in 1960, JELD-WEN is one of the world’s largest door and window manufacturers, with more than 18,000 employees operating globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.  
  

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. 

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services 

Apply today! 

Seize the opportunity to learn, grow, and make a real impact. Join our dynamic team at JELD-WEN.  

Apply now and unlock your potential with JELD-WEN! 

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