Business Process Improvement Manager, Europe

Date: 21-May-2023

Location: Solihull, GB, B91 2AA

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


Are you looking for a new challenge and enjoy leading continuous improvement?   


Exciting new pan-European role responsible for the continual evaluation of the efficiency/effectiveness of business processes and procedures within Sales to support a best-in-class customer experience.  

You will lead projects that will enable an integrated and standardised approach in terms of process and data, to ensure best practice and collaboration across business functions and stakeholders.  


Reporting to the European Sales Operations Director, this is a fantastic opportunity to build an understanding of business processes across Europe, identify areas of improvement opportunity & potential risks. There are excellent training and career progression opportunities available at JELD-WEN.  


What your impact will be: 


  • Evaluate the design & operating effectiveness of internal controls, business processes, & procedures within the Sales function. 

  • Supporting the organisation to deliver measurable improvements and a best in class customer experience and journey 

  • Define the scope & approach to implement improvements and address risks. 

  • Drive collaboration between functional stakeholders to enable the development of a Customer Obsession culture within the Business. 


What you'll need to succeed: 


  • Experienced in successfully building, managing & motivating cross-functional teams relating to Business projects and project management concepts 

  • Minimum five years driving Continuous improvement initiatives 

  • A strong background in Process development/improvement 

  • Significant experience in Project Management 

  • Able to analyze complex data, find relevant trends and information to formulate easily digestible reports to drive improvements 

  • Excellent interpersonal, communication & influencing skills 



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services