CPQ Business Analyst

Are you looking for new opportunities and want to work within the IT team of a Global business?

Are you an experienced Business Analyst, with experience of INFOR, or specific CPQ “quote to cash” tool with experience, education, or a keen interest in development?

Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a CPQ Business Analyst to be based in the UK. This is a home-based role working within a growing cross functional team.

Reporting to the Customer Experience Program Manager you will be instrumental in supporting the CPQ team at JELD-WEN to continually improve and enhance our INFOR platform. You will be responsible for user management including support tickets, training, and designing solutions with user satisfaction a priority.

We offer this role on a permanent basis, working remotely, a competitive salary, 25 days holiday with the opportunity to purchase up to 5 days, 7.5% pension, private BUPA health plan, electric car and cycle to work salary sacrifice initiatives and opportunities to grow and develop your career.  .

What your impact will be:

• Gather, analyse and document business requirements for the INFOR CPQ solution.
• The production of appropriate project documentation and performance of other tasks to facilitate the capture of requirements to support business change:
  • Vision papers for proposed projects
  • Feasibility / business case documents
  • Business Requirements documentation
  • High Level Design documentation
  • Detailed Level Design documentation
  • Planning and facilitating requirements gathering workshops and meetings
  • Liaising with business representatives at all levels
• Work in conjunction with the CX team to refine and deliver business solutions.
• Support the creation of UAT scripts.
• Conduct UAT testing both within the Sales Operations team and wider business stakeholders.
• Produce release communications to key business stakeholders.
• Post launch provides hypercare support in prioritising and resolving issues raised.
• Manage reporting requests, understand requirements, build reports, validate business requirements.
• Experience with managing and resolving user support tickets – looking for ways to improve our INFOR service and operations.

What you'll need to succeed:

• Experience as a Business Analyst or within a Systems Analyst role.
• Experience of software systems implementations is essential.
• Experience working with any CPQ tool in either admin, support, or development function.
• Experience with INFOR CPQ would be desirable but not essential.
• Any experience with CI/CD and Deployment tools would be beneficial.
• Must have an understanding of a business “quote to cash” process.
• Able to understand business requirements in relation to CPQ for delivery, development, and configuration actions.
• The ability to plan and facilitate workshops to define the detailed requirements and the tasks needed for a project.
• Ability to document complex technical solutions, and deliver technical presentations to diverse audiences.
• Evidence of proactive stakeholder management and taking ownership of issues raised.
• Excellent written and verbal communication skills with experience in a complex IT/Engineering/Technical environment.
• Advanced Microsoft Excel skills.
• Strong organisational, analytical, and problem-solving skills, with the ability to balance multiple tasks with high attention to detail.
• Flexible to travel across Europe to various sites including UK and France to support with launch activity.

Why join us. 

"We are passionate about doors and are one of the world's largest manufacturers in this field. If you want to join us, we provide an international environment, a high level of flexibility, great potential for personal development and the opportunity to work with strong brands".

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

About JELD-WEN

JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, the company has a team of more than 6,500 people across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings.

Our products and services afford us the opportunity to enter peoples' workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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