CPQ Administrator

Are you looking for new opportunities and want to work within the IT team of a Global business?

Are you experienced in working with a CPQ tool, wanting to work in an AGILE team, with experience, education, or a keen interest in development

Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a CPQ Administrator to be based in the UK. This is a home-based role working within a growing cross functional team and offers the opportunity to be hands on with the latest Salesforce products.

Reporting to the Customer Experience Program Manager you will be instrumental in supporting the CPQ team at JELD-WEN to continually improve and enhance our INFOR platform. You will be responsible for user management including support tickets, training, and designing solutions with user satisfaction a priority.

The Salesforce Team is a growing team during an exciting time at JELD-WEN where a global transformation program is driving the business forward with projects which include CPQ, Telephony and a new Salesforce Org roadmap amongst other initiatives related to the Salesforce Estate.

We offer this role on a permanent basis, working remotely, a competitive salary, 25 days holiday, 7.5% pension and Medicash health plan.

What your impact will be:

• INFOR CPQ tool Management and Development
• Product Management, create, amend product configuration logic, Matrix Management, update matrices and support business on matrices data changes.
• Application Management: Support business on quote/order creation, country management, custom export creation, create system customization.
• Support on development of system integration (CRM, PIM, ERP)
• Support when required to help manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions. (CPQ + PIM).
• Support and sometimes lead the communication of any platform changes to end users and stakeholders.
• Experience with managing and resolving user support tickets – looking for ways to improve our INFOR service and operations.
• Support and lead in system training.

What you'll need to succeed:

• Experience working with any CPQ tool in either admin, support, or development function.
• Experience with INFOR CPQ would be desirable but not essential.
• Any experience with CI/CD and Deployment tools would be beneficial.
• Must have an understanding of a business “quote to cash” process.
• Able to understand business requirements in relation to CPQ for delivery, development, and configuration actions.
• Excellent written and verbal communication skills with experience in a complex IT/Engineering/Technical environment.
• Advanced Microsoft Excel skills.
• Strong organisational, analytical, and problem-solving skills, with the ability to balance multiple tasks with high attention to detail.

Why join us.

"We are passionate about doors and are one of the world's largest manufacturers in this field. If you want to join us, we provide an international environment, a high level of flexibility, great potential for personal development and the opportunity to work with strong brands".We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

About JELD-WEN

JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, the company has a team of more than 6,500 people across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings.

Our products and services afford us the opportunity to enter peoples' workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.