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Field Technician Coordinator

Date: Nov 27, 2021

Location: Kent, WA, US, 98032

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Summary: The Field Service Technician I position is centered on providing exceptional service to our Dealers, Home Builders, Contractors and their customers. The Technician I will provide customer support during onsite visits (repairing or replacing window and door products). This role may require installation, maintenance, operational support and other support functions.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Knowledge of window and door installation and repair practices
  • Accurately inspect window and door products to find root causes of service issue
  • Perform service work on various products
  • Provide exceptional customer service to customers
  • Clean the service site of all debris and materials after completion of job order
  • Operate and maintain company service vehicle in a safe and responsible manner
  • Maintain tools in proper working order
  • Provide complete reports from service or inspection jobs
  • Report and document changes or cancelled appointments
  • Operates a handheld communication device (tablet, mobile phone)
  • Identify and report reoccurring problems (i.e. product defects, process issues)

 

Qualifications:

  • High School diploma, GED or vocational training/certification
  • 2-5 years’ field service technician experience (experience in the same or similar industry is a plus)
  • Valid driver’s license and clean driver’s abstract required
  • Carpentry skills (use of tools and measuring devices)
  • Excellent communication, customer service, and organizational skills
  • Must be reliable, ethical, and willing to accomplish goals
  • Ability to operate a service vehicle
  • Always maintain a professional appearance and attitude with internal and external customers
  • Ability to interpret information provided on handheld communication devices
  • Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service center or customers, etc.)
  • Ability to move about frequently and ascend/descend a ladder (or other equipment) to service Windows or Doors
  • Ability to walk, stand, squat, reach, and twist
  • Ability to work in a team, if required
  • Ability to work flexible hours and independently with minimal supervision, as needed
  • Ability to lift up to 75 lbs.
  • Travel required

 

Benefits:

We offer a full benefits package including medical, dental, vision, supplemental insurance plans, 401K and other miscellaneous offers.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue