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Shipping Clerk

Date: Jun 3, 2021

Location: Sidman, PA, US, 15955

Company: Jeld-Wen Inc.

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Shipping Assistant

 
  1. MMI Code of Conduct Milliken Millwork, Inc. is one of the largest, one of the most visible and one of the most respected millwork distributors in the country.  Continued success is dependent on the professional image we convey to our customers.  Every direct and indirect impression our customers receive must be a positive one.  It is imperative that every MMI employee:
  • Maintains a high level of professionalism in dress and demeanor.
  • Treats customers with respect and resolves differences via established handbook guidelines.
  • Is committed to the continued success of MMI.
  • Respects and works according to corporate policies.

 

  1. General Qualifications – all MMI Employees Our industry has been, and will continue to be, in a state of change.  Our success depends on our ability to adapt to a changing environment.  All employees must:
  • Be adaptable to change.
  • Be able to accept new roles.
  • Work well under pressure.
  • Work well with each other in a team atmosphere.

 

  1. Job Description Responsible for routing customer orders through correct channels for assembly and scheduling transportation for delivery.  Assists with the operation and maintenance of vehicles, equipment and related building maintenance. 
 
  1. Reports To  : SHIPPING MANAGER

           

  1. Required Skills
  • Personal commitment to succeed.
  • A sincere desire to work for MMI.
  • Organization.
  • Computer proficiency.

 

  1. Specific Duties

Customer Service

  • Demonstrate service in a courteous and professional manner.
  • Pull pick-up orders from the designated tray. Examine the paperwork to ensure the proper material is pulled and staged in the customer pick-up area.
  • Before the customer leaves, must have signature on the “Received By” line.
  • Assist customer with loading materials as needed.
  • Check daily the “pick-up” files for old orders.  Send old orders back to Sales.
  • Salesperson will assign a new pick-up date or delivery date for the old order.
  • If “old order” is never picked up, purge the paperwork and send items back to     stock.
  • Package orders for shipment via current delivery service.

Warehouse

  • Retrieve materials and move to Customer Pick Up area.

Filing procedures

  • The origin of a ticket order is as follows:

        Salesperson writes a manual order.

        Sent for a SKU#

        Checker matches the manual copy to the computer ticket.

        Sent to Shipping

        Tickets filed into bins

        Tickets compiled and assigned to a driver.

  • Ticket filing is as follows:

        Wood and steel production by date

        Customer pick-up

        Carrier Service  

        Future deliveries

        Next day deliveries

  • The filing process for Shipping is a “matrix” system.  Each column constitutes a    bin. The bins are designated by; long distance (over 100 miles radius) plus stop,   short distance (under 100 mile radius) plus stop, priority 1, 2, 3 bins (items              warehouse is working on now) and hot orders (items not built yet).  Hot orders   have separate hole for steel and wood. Don’t have the long and short distance       bins located next to each other (see example).
  • Every bin contains tickets sorted by stops, production item, steel, and wood.        Production items are p/h doors and non-production items are moulding, stair                 parts and windows.  Exception: windows are filed production in Minnesota only.
  • All tickets are a four-part form.  The pink copy is for MMI; yellow copy is for the warehouse and gold copy for the customer.  Only the yellow copy is detached        from the form. The gold and pink copy remains intact.  The white copy is used by             production lines and non-production lines.
  • After separating tickets by steel, wood, production and non-production, spread out the tickets and consolidate by customer name (area, location).  Then assign               the load to a driver with the pink and gold copy.
  • RGA forms are added to the customer tickets.
  • Assemble a notebook containing information on, “how much is in a lift for each stop,” “how much space is in each truck,” and etc., long and short distance stops.
  • Gauge the tickets to arrange full truckloads. Achieve this by counting each item on every ticket and calculate the figures to make a full load.
  • Arrange enough stops and material to make a route.
  • Start each delivery routing with the areas furthest from MMI.
  • Set up the delivery to that each vehicle is maximized with as many stops and as                 much material as possible.
  • The next delivery to be set-up will be in another area furthest from MMI or the   same area’s coming closer to MMI, until the local areas are arranged.
  • Do not arrange the last stop as the front page of the tickets even though the last                stop is loaded on the truck first.
  • Orders that can be pre-pulled are copied and sent to the warehouse.
  • Examples: Pre-hung lift is max 14-15 doors, 14 lift is 182 P/H doors in mixed          sizes.  However, the number will be less if P/H doors are 3/0 or are steel.
  • If a driver brings back a rejected order, it should be returned with the pink and    gold copy. Then Shipping will return it to a salesperson for corrections. Exception to the procedure is when a single item is rejected but the customer accepted the          rest of the order. The gold copy of the ticket is still given to the customer. The         returned item can be highlighted on the pink copy and returned to the   salesperson for correction.
  • The yellow copy remains with Shipping while the driver is enroute. Designate a   place to keep the yellow (warehouse) copy until the driver brings back the pink            (MMI) copy.  When the pink copy is returned, attach it to the yellow copy and       deliver it to Invoicing.
  • Create an extensive map display of delivery areas.  Place maps under acrylic         desk mat or tack the maps on a wall or bulletin board.
  • The delivery report includes, loading crew leaders initials, drivers name, vehicle,                 and time scheduled to leave (driver start time).

Overall Compensation Package Includes:

 

  • A competitive merit based wage and salary structure
  • 401(k) matching program, after one year of employment
  • Comprehensive health care program featuring medical, dental, and prescription drug coverage
  • Life insurance and confidential counseling services
  • Salary Continuation program and long term disability
  • Referral bonuses
  • Unique Milliken Value Added gain-sharing program

 

WORK ENVIRONMENT: This job operates in a professional office environment & a warehouse environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, fingers, handle or feel objects, tools or controls.  Reach with hands and arms, climb stairs talk hear and taste or smell.  The employee must occasionally lift or move of to 25-50lbs.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

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Nearest Major Market: Johnstown