Inside Sales Specialist

JELD-WEN is currently seeking a Inside Sales Specialist to join our growing team. 

The Opportunity

The Inside Sales Specialist is regarded as the product and technical specialist for JELD-WEN products and processes, responsible for assisting and supporting other members of the department to ensure the JELD-WEN customer is receiving first class service. 

What You Will Do

• Assist the Manager in leading the department, participate in leadership team meetings and
• Ensure expectations or job functions that support goals are maintained and followed.
• Provide expert technical support to customers and sales force.
• Function as the Knowledge Coordinator for departmental resources & E-catalog expert user
• Serve as product expert (order entry, quoting, calls, order issues, backorders, escalations
• Manage customer expectations, lead-times, and product offering.
• Act as a liaison with outside sales department
• Maintain an expert understanding of JW products, services, and operations to better assist the needs of the customer & company.
• Serve as department liaison between staff and management for escalated and difficult customer situations.
• Ensure the department is operating and adhering to JW policies & procedures by supervising/assisting in work activity of all Customer Support team members.
• Assist with departmental process improvements and advise on areas that do not meet customer expectations.
• Serve as product expert for developing and assisting manager with coordination of training.
• Work overtime as needed to satisfy customer demands.
• Assist and multi-task in a fast-paced call center setting with constantly changing demands.

Who You Are

• Bachelor’s degree from an accredited institution required (years of experience will be considered)
• 3 – 5 years related experience and/or training
• Intermediate to expert level skill in Microsoft Office applications
• Leadership capabilities and/or handling escalated customer service situations.
• Ability to manage escalations and resolve problems in a timely manner.
• Passionate about providing the exceptional customer experience.
• Ability to quickly learn new software, systems, or processes.
• Strong communication skills (verbal and written)
• Supervisory experience a plus
• SAP experience preferred.
• 3 - 4 years Customer Service experience with demonstrated knowledge of JW products or systems preferred.

#LI-KC1

About JELD-WEN Holding, Inc. 

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.