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Customer Service Coordinator

Date: Jul 13, 2022

Location: Sheffield, GB, S13 9WH

Company: Jeld-Wen Inc.

Overview of the role

 

To deal with customer enquiries in a polite and efficient manner, whilst following company procedures. To give world class levels of customer service in line with the JELD-WEN standard of acceptance and in accordance with JELD-WEN values and expectations. 

Essential Duties and Responsibilities

 

  • To deal with around 40-50 phone calls and emails on a daily basis
  • To deliver exceptional customer service, both verbal and written on every interaction with the customer.
  • To follow company processes & procedures on each call & email
  • To enter data into Titan and Salesforce to a high degree of quality
  • To identify sales opportunities within customer queries & quotes
  • To make outbound calls to customers notifying them of failure dates
  • To sound positive, enthusiastic, interested & professional in all customer communication
  • To escalate customer dissatisfaction with product supply
  • To work collaboratively with your colleagues and support in any activity to benefit the customer.

 

Experience and Background Requirements

 

  • Previous experience in a customer service call centre role dealing with a high volume of work and ability to manage difficult calls
  • A passion for customer service
  • Familiar with working in a target driven environment
  • Experience with problem solving within a customer facing environment
  • Enthusiastic and a great communicator
  • Attention to detail
  • Ability to follow written processes & procedures
  • A team player and a fast worker
  • Basic knowledge of Excel spreadsheet
  • An understanding of Sales Forces is a plus but not mandatory

Company Overview

JELD-WEN, founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in US., JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives.  With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch.  We bring beauty and security to the spaces that touch our lives.