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Supervisor, Inside Sales

Date: Jun 18, 2021

Location: Sacramento, CA, US, 95829

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Summary: The National Accounts Sales Supervisor will work closely with all staff employees to ensure the delivery of world-class reliable service. This position is regarded as the product knowledge specialist for the National Accounts sales team and our retail customers.  This position also understands all ABS/JELD-WEN policies and processes and is responsible for working, assisting, and supporting other members of the department to ensure all customer accounts are receiving best-in-class service. This position is located in Sacramento, CA and reports to the General Sales Manager.

 

Principle Duties and Responsibilities include the following. Other duties may be assigned. 

  • Leads the National Accounts department, participates in leadership team meetings and ensures expectations and job functions are maintained and followed.
  • Is the subject matter expert on products and processes.
  • Manages the daily workflow to ensure departmental goals are met.
  • Leads staff to manage daily duties within policies and procedures.
  • Provides continuous training, coaching, and feedback to staff associates as needed.
  • Performs staff evaluations and audits performance standards throughout year.
  • Responds to escalations and plays an integral part in customer relations.
  • Develops strategies to manage absenteeism and inconsistent work volume.
  • Monitors the quality and accuracy of the work performed by staff employees.
  • Maintains an expert understanding of ABS products, services and operations to better meet the needs of the customer and the needs of the company.
  • Serves as department liaison between sales and operations.
  • Ensures all policies, procedures, and goals are followed by staff.

 

Preferred Experience:

  • Product knowledge related to doors, frames, hardware and molding
  • Proven sales leadership
  • Strong computer skills and experience with ERP systems
  • Excellent communication and teambuilding skills

 

Other important qualifications:

  • Positive outgoing attitude
  • Self-motivated, goal oriented
  • Ability to oversee a fast-paced, high-volume environment
  • Strong multi-tasking ability
  • Ability to promote and maintain an atmosphere of employee engagement
  • Ability to look at matters objectively and resolve conflict when necessary
  • Able to work a flexible schedule outside of non-standard hours when necessary

 

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JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Sacramento