HR Shared Services Representative

Job Description

HR Shared Services Representative

HR Shared Services is a pillar of JELD-WEN’s Human Resources team for employees and managers who need help with HR questions, processes, or systems. As an HR Shared Services Representative, you'll play an important role in creating a positive employee experience by providing timely, accurate support and helping people navigate key moments throughout their employment journey.

In this role, you'll respond to questions and support a variety of HR processes, including onboarding, employee data changes, compliance activities, and other day-to-day HR operations. Success in this role requires strong attention to detail, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

Candidates that reside in one of the following areas are strongly preferred:

Rialto, CA, Sacramento, CA, Garland, TX, Grand Prairie, TX, Statesville, NC, or Denver, CO.

What You'll Do

• Serve as a point of contact for employee and manager HR inquiries.

• Provide support for employee lifecycle processes, HR policies, and HR systems, including onboarding, employee data changes, and terminations, utilizing SAP SuccessFactors and ServiceNow

• Partner with HR Centers of Excellence, Payroll, HR Business Partners, other internal teams, and vendors to resolve questions and issues.
• Maintain accurate employee data and support compliance with company policies and legal requirements.
• Coordinate onboarding activities and maintain HR records in accordance with retention and statutory requirements.
• Monitor and process HR requests within established service level agreements (SLAs).
• Support audits, reporting activities, and data quality initiatives.
• Deliver a high level of customer service while balancing competing priorities and deadlines.
• Contribute to continuous improvement efforts that enhance the employee and manager experience.

Qualifications

• 1–3 years of HR administration experience and knowledge of statutory requirements.
• Experience working with HR systems and case management or ticketing platforms.
• Strong communication, organization, problem-solving, and time management skills.
• Ability to manage confidential information with discretion and professionalism.
• Comfortable working independently while collaborating with team members across the organization.
• Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications

• Bilingual in English and Spanish strongly preferred.

• Experience with SAP SuccessFactors.
• Experience with ServiceNow.
• Bachelor's degree or equivalent combination of education and experience.

Why This Role Matters

Every interaction shapes an employee's experience. In this role, you'll help employees and managers get the support they need while ensuring HR processes run smoothly, accurately, and compliantly. If you enjoy helping others, solving problems, and working in a collaborative environment, apply today!

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