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Logistics and Expediting Specialist

Date: Aug 3, 2022

Location: Ringtown, PA, US, 17967

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

 

Summary:
 

The Distribution Expeditor is expected to provide timely and accurate operational reports to customers. Is responsible to keep orders, paperwork`s and any necessary information required for customer work orders. The Distribution Expeditor required to provide daily orders updates, special requests, and posts inventory records. Additionally, need to attend and participate in daily/weekly team and customer meetings.

 

Duties and Responsibilities included but are not limited to:

 

  • Into the details on order, backorders, escalations.
  • Needs to be on the floor constantly with empowerment to push order through.
  • Needs to be in constant communication with customers and customer services.
  • Coordinate special, last minute shipping requests with the Shipping and Operations departments, expediting any order as necessary.
  • Active participation during transition process of existing and new customers.
  • Trace orders as required and notifies customers of any activity concerning their order.
  • Maintain damage records and backorder logs, handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
  • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
  • Contribute to maintain strong relationships with vendors (trucking companies, and others).
  • Provide support with other miscellaneous projects, filing and research.
  • Maintain a current and accurate information on TITAN for each customer assigned.
  • Answer phone calls and emails according to JELD WEN Customer Services standards.
  • Meet KPI standards, as per the company’s procedures.
  • Ensure smooth and timely freight process flow.
  • Understand department process flow and looking for best practices to improve operational efficiency and productivity.

Qualifications:

  • Low Temperature in winter season.
  • 6mo to 1yr related experience and/or training of logistics or chain supplies; or equivalent combination of education and experience.
  • Attention to details.
  • Pro-active and strong organizational skills.
  • Must have the ability to prioritize and work with deadlines.
  • Good computer skills (Excel, Word, Power Point and Email Outlook).
  • Be able to write and speak in English and Spanish, preferred.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good knowledge and understanding of the door’s assembly and expedition process.
  • Previous experience in inventory control and/or distribution operations, preferred.

 

Physical Demand:

  • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and stepping all day.
  • Ascending or descending ladders, stairs, scaffolding, ramps, and others.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus on details.
  • Moving self in different positions to accomplish task.
  • Remaining in a stationary position, often standing, walking for prolonged periods.
  • Adjusting, moving, flipping, pushing, folding objects from 15lbs up to 75lbs in all directions.
  • Repeating motions that may include the shoulders, arms, wrists, hands and/or fingers.
  • Operating machinery, computer software, computers and/or power tools.
  • Assessing the accuracy, neatness and thoroughness of the work assigned.
  • Ability to follow and received instructions from the management.

 

Work Environment:

  • Heavy Manufacturing environment where the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.
  • Low Temperature in winter season.
  • High Temperature in summer season.
  • Loud manufacturing setting.
  • Usage of Personal Protective Equipment (earplug, safety glasses, safety side shields, steel toe shoes, Kevlar or Latex gloves) including Face Mask.

 

#LI-SN1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: Allentown