IT Specialist

JELD-WEN is currently seeking a IT Specialist to join our growing team.

Summary:

The IT Specialist position is responsible for assisting in the daily management and operations of the IT department.

Principle Job Duties & Responsibilities:

• Actively supports through task and attitude, the priority Jeld Wen Inc places on exceptional customer service.
• Troubleshoots and repairs desktop computers, laptops and monitors.
• Installs new hardware and software and helps train employees on their usage.
• Maintains clean and organized computer labs and resource center computers/devices.
• Maintains updated hardware and software inventories and disposes old devices.
• Supervises and works with IT volunteers and interns.
• Maintains technical checklists to enhance IT processes, documents and records.
• Provides accurate and timely updates, status reports, and information on a timely basis
• Defines problems, collects supporting data, and draws conclusions.
• Participates in research and departmental decision making.
• Ability to work flexible hours with occasional evening and weekend work if necessary.
• Ability to manage multiple projects and desire to be part of continuous learning environment
• Ability to work independently and part of a team
• Sets priorities and manages time in order to complete IT duties in timely manner.
• Exercises discretion in the handling of confidential information and material.
• Assists in the development of curricula for computer workshops and has experience as a workshop leader or has interest in teaching computer workshops.
• Participates on interdepartmental teams as needed.
• Ability to maintain excellent and respectful working relationship with coworkers and customers from diverse backgrounds.
• Exhibits professionalism by attendance, punctuality, accountability, appearance,
• demeanor, and the willingness to go beyond normal job expectations.
• Functions in a manner consistent with Jeld Wen Inc’s mission and goals.
• Participates on programmatic teams as required
• Maintains a current library of software back-ups for all machinery in the manufacturing environment.
• Other general duties as required

Required Skills & Experience:

• Two to three years of hands-on experience working in an end-user desktop support role or computer operations environment
• Computer and thin client/peripheral device troubleshooting proficiency
• Applicable knowledge in all Windows operating systems
• Office applications proficiency in Microsoft Office (2013 to 2016 or/and Office 365) and Google Suite.
• Experienced in the configuration of new desktop computers, laptops, printers, scanners, etc.
• Able to install, uninstall and configure software applications (Antivirus, MS Office, etc.).
• Able to install hardware such as UTP cables, phones, wireless adaptors, and others.
• Experienced in upgrading applications and network hardware and testing software compatibility with existing hardware and software.
• Management of software application patches (Windows updates, Adobe, Internet browsers, etc.)
• Passion for keeping up to date with the latest technology.
• Ability to lift up to 40 pounds without assistance
• Able to use a scissor lift or to open to learn how to operate one on occasion.
• This role involves incorporating walking approximately 2 to 3 miles daily during work hours.

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $25.14 to $41.83 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.