HRSS Representative

JELD-WEN is currently seeking a HRSS Representative to join our growing team.

Are you looking for new opportunities within JELD-WEN in the HR organisation? And are you interested in joining our new HR shared service global organization?

Then this might be the right role for you and you will be part ouf our great HR transformation journey!

This is a remote role that is performed in Estonia.

Your role

The HR shared service team at JELD-WEN is responsible for the day-to-day management of our human resource employee and manager support experience. JELD-WEN is looking for an HR Shared Service Specialist who will be responsible for responding to HR inquiries and processing transactions in SAP SuccessFactors for employee and manager data changes initiated through support requests generated in our ServiceNow ticking system, as well as voice and chat functions.

RESPONSIBILITIES:

• Responsible for day-to-day support via HR Service Center for key HR processes, policies, and HR systems (SAP SuccessFactors and ServiceNow) for employees and other key company stakeholders.
• Responds to and works with appropriate support teams, to resolve inquiries received through calls, tickets or chat submitted to HR Service Center.
• Manages data compliantly with primary focus on data integrity, delivering efficient and timely responses.
• Coordinates onboarding activities for new hires.
• Maintains the accuracy and security of all HR-related files in accordance with statutory requirements and record retention policies.
• Processes leave management cases, focusing on statutory requirements, providing updates to internal and external resources where appropriate.
• Provides support to HRBP’s as it relates to day-to-day HR support as needed.
• Maintains accuracy of shared files and databases.
• Ensures timely and accurate processing of HR related forms or inquiries; researches and furnishes employee information to authorized persons as appropriate; handles HR-related questions.
• Ensures employee data is coded accurately in the system, i.e., job classification, shift assignments, etc.
• Provides superior customer service daily to internal and external customers.
• Prioritizes multiple projects in a time sensitive manner.
• Other duties as assigned to support HR Community in providing services to employees and to deliver to the needs of the business.

What you'll need to succeed

• 1-3 years of experience in HR administration and knowledge of statutory requirements
• Experience with HR systems and ticket management systems 
• Excellent communication skills, both verbal and written
• Strong organizational and time management skills
• Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook)
• Ability to work both independently, within a team, and with individuals from diverse backgrounds
• Ability to prioritize and handle multiple assignments in a fast-paced environment
• Ability to self-manage key deliverables and deadlines
• Ability to handle confidential information with discretion
• Multilingual capabilities (English, Estonian and Russian as primary language, with French/German as additional language on a very good level)

OUR COMPANY:

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 17,000 employees operating in 19 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces, and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings. Our products and services afford us the opportunity to enter peoples’ workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Submit your application and CV via the 'apply now' button, as we will interview suitable candidates as they apply. For more information, you are welcome to contact Mari-Liis Reest mreest@jeldwen.com.