Global HR Content Specialist

JELD-WEN is currently seeking a Global HR Content Specialist to join our growing team.

THE ROLE

Responsible for monitoring the content in our ServiceNow Knowledge Management Systems (KMS) Tier 0 for HR Shared Services. The position will facilitate proactive review of content to ensure it remains relevant to the business process and employee needs.

Principle Duties and Responsibilities

• Work with content contributors/content owners/SMEs to define and author content (strategy, policy, procedures, news, etc.) in case and knowledge system.
• Own and manage publishing of content to knowledge management system in ServiceNow.
• Update documentation based on proactive identification of required content updates and by managing change requests and working with requestors to understand requirements.
• Respond to notifications about expiring content and act accordingly.
• Ensure content is always up to date, relevant, and consistent through documentation audits.
• Work with appropriate parties to manage translation of content as needed.

Knowledge, Skills, Abilities

• Communications: Written communications expertise. Ability to communicate clearly and effectively to a broad business audience.
• Detail oriented: Detail-oriented execution of routine and complex processes (HR functional / operational knowledge).
• Subject Matter Expertise: Deep HR technology expertise. Knowledge of the full HR operations solution and intersection points.
• Project Management: Demonstrates project management discipline to coordinate with SMEs and functional experts to develop effective content.
• Tech savvy: Uses technology to improve and automate activities - deeper ServiceNow expertise to manage complex, back-end processes.
• Relationship management: Effective vendor and partner collaboration for transcriptions services.

Education and Experience

• Bachelor’s degree in Human Resources, communications, or other related field preferred or equivalent commensurate experience.
• 3-5 years of experience working with HR content and a solid understanding of HR processes.
• Proficient in ServiceNow or other related HR platforms.

Our Company:
 

About JELD-WEN
 

Founded in 1960, JELD-WEN is one of the world’s largest door and window manufacturers, with more than 18,000 employees operating globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

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