Product Quality Manager

Are you looking for new opportunities and have experience as a Quality Manager in a manufacturing or production environment?
Are you interested in joining a global organisation where continuous improvement and operational excellence are ingrained into the company culture?
Is Penrith, within the beautiful lake district somewhere you have thought about living?

What do we offer:

• Onsite working from our state-of-the-art Penrith facility
• Relocation package available!
• £55,000-£65,000 annual salary
• Annual bonus scheme (up to 10%),
• 25 days’ holiday and ability to purchase 5 extra days
• 7.5% pension contribution
• Private medical insurance (BUPA)

Here at JELD-WEN UK, we're looking for a Quality Manager in Penrith, UK. With a new manufacturing line nearly complete and a bold transformation agenda in motion, we’re entering a pivotal chapter for our Penrith site.

We are open to considering those who might wish to relocate and offer a relocation package to support the right person in joining us. This is an exciting time to join us and play a key role in shaping the future of our workforce. This role will be focused on developing and managing the site Quality Strategy. You will oversee and enhance the quality management systems within the Penrith operation.

The role is critical in ensuring that we continue our journey in ensuring products meet both the top industry standards and the highest of customer expectations. You will lead quality assurance (QA) initiatives, manage quality control (QC) processes, lead the implementation of new quality systems and work closely with Production, Engineering and Procurement teams to ensure consistent quality throughout the supply chain.

You will have a ‘quality first’ mindset, have experience of applying process controls, implementing quality systems and leading and motivating others. You will showcase strong organisation and planning skills to support the sites quality performance, through the planning and prioritisation of improvement activities.

What your impact will be:

• Develop and manage the site Quality Strategy.
• Manage the Quality Management System (QMS), ensuring ongoing development, accreditation, and compliance to ISO 9001.
• Regularly review and update policies, procedures, and documentation.
• Establish and maintain customer quality requirements by ensuring compliance to product and material specifications.
• Analyse quality data (Rework, Scrap and Customer Complaints) to identify trends, root causes of defects, and opportunities for improvement.
• Lead and mentor the Quality Lead Operatives and Production Specialists to build technical expertise and foster a quality-driven culture.
• Train employees on quality standards, processes, and regulatory requirements.
• Manage internal and external audits related to quality certifications and customer requirements.
• Support with the development and implementation of New Product Initiatives (NPI).
• Address customer complaints and non-conformances, ensuring timely resolution and prevention of reoccurrence.
• Oversee supplier quality performance and provide support on their development.
• Collaborate closely with the Technical Manager ensuring technical documentation is up to date and available.
• Provide accurate advice and guidance to the Site Leadership Team (SLT) on legal compliance, best practice, and strategy implementation.

What you'll need to succeed:

• Proven experience working in a Quality Leadership role, preferably in a manufacturing or production environment.
• Familiarity with certifications like FSC, PEFC and ISO 9001.
• Proficiency in quality tools (e.g., Process Mapping, FMEA, Root Cause Analysis).
• Strong leadership, analytical, and communication skills.
• Excellent problem solver.
• Ability to work collaboratively within a team environment.
• Confidence in ability to make decisions and recommendations.
• Strong understanding of root cause analysis techniques.
• Fully computer literate with strong IT skills for report writing, analyses of data statistics

Why join us.

"We are passionate about doors and are one of the world's largest manufacturers in this field. If you want to join us, we provide an international environment, a high level of flexibility, great potential for personal development and the opportunity to work with strong brands".

About JELD-WEN

JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows, headquartered in Charlotte, North Carolina with over 18,000 employees worldwide.

JELD-WEN Europe designs, manufactures, and distributes interior and exterior doors and door sets in wood and steel. It is comprised of 23 manufacturing locations and employs approximately 6,000 people across the UK, France, Central Europe and Northern Europe. Offerings include fire-rated and security solutions under brands such as BOS, DANA, Domoferm, Dooria, HSE, JELD-WEN, Kellpax, Kilsgaard, Swedoor and Zargag.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Starting Salary Range: (Minimum range to Mid-range), reflecting the typical range for this role based on experience and skills. In line with the EU Pay Transparency Directive (EU) 2023/970, this range is set using objective, gender‑neutral criteria. Final salary depends on experience. We do not use pay history and are committed to equal pay, with transparent and objective pay decisions.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.