Field Service Technician - Portland, OR area

Date: Aug 31, 2023

Location: OR, US

Company: Jeld-Wen Inc.

JELD-WEN is currently seeking a Field Service Technician - Portland, OR area to join our growing team.


JELD-WEN is currently seeking a Field Service Technician to join our growing team.


VPI is a leader in commercial vinyl windows in North America and provides industry leading performance in the multi-family housing market.  The service team plays a critical role in VPI’s value proposition and is recognized for having the most technical and responsive service teams in the industry.  High performing products coupled with a strong sales & service teams have fueled our organization’s rapid growth across North America.


Field Service Technician position in the Portland market. This position is responsible for working in conjunction with the Warranty Service Coordinator to ensure product complaints are resolved effectively and efficiently while providing exceptional customer service.


Working Conditions

  • Exposure to weather
  • Lifting up to 75 pounds on a regular basis.
  • Heights above 50 feet [Boom lift & over the edge certification will be required].
  • Occasional travel - up to 20-40%. 



  • These positions are regularly scheduled for 40 hours per week, Monday through Friday (hours vary) with occasional Saturdays and frequent overtime as required.



  • Exceptional Medical, Dental, Vision, Long Term Disability, & Life Insurance
  • 401(k), fully vested after 30 days!
  • Paid Holidays
  • Paid Vacation


Principal Job Duties and Responsibilities


  • Comply with the company’s safety effort by leading by example and abiding by all safety policies.
  • Perform in-field service repairs, evaluations, and inspections, per specified processes.
  • Create Service Reports after each service call, accurately describe work completed and work to be performed.
  • Interact professionally directly with customers at all times
  • Manage schedule to arrive on-site with necessary tools and materials to perform scheduled work
  • Accurately diagnose and report all product faults, failures, and errors.


Required Skills and Experience

  • Strong product knowledge
  • Self-motivated and works efficiently with little supervision
  • Able to effectively solve problems as they arise
  • Demonstrated Customer Service Skills
  • Clear and concise communication skills
  • Ability to perform several tasks concurrently with ease and professionalism
  • Experience using general office equipment
  • The ability to apply special relationships in a practical application
  • Valid Driver’s License and clean Department of Motor Vehicle record
  • High School Diploma or GED
  • 1 year of job-related experience and/or training is preferred




About JELD-WEN Holding, Inc.

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit


In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.


What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.


Expected pay for this role is between $21.20 to $35.33 per hour and is based on experience and qualifications.


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.