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Field Service Technician - Commercial

Date: Jun 14, 2022

Location: OR, US

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Field Service - Commerical

VPI Quality Windows is part of the Jeld-Wen Family. 



VPI is a leader in commercial vinyl windows in North America and provides industry leading performance in the multi-family housing market.  The service team plays a critical role in VPI’s value proposition and is recognized for having the most technical and responsive service teams in the industry.  High performing products coupled with a strong sales & service teams have fueled our organization’s rapid growth across North America.


Field Service Technician position in the Portland market. This position is responsible for working in conjunction with the Warranty Service Coordinator to ensure product complaints are resolved effectively and efficiently while providing exceptional customer service.


Working Conditions

  • Exposure to weather
  • Lifting up to 75 pounds on a regular basis.
  • Heights above 50 feet [Boom lift & over the edge certification will be required].
  • Occasional travel - up to 20%. 



  • These positions are regularly scheduled for 40 hours per week, Monday through Friday (hours vary) with occasional Saturdays and overtime as required.



  • Exceptional Medical, Dental, Vision, Long Term Disability, & Life Insurance
  • 401(k), fully vested after 30 days!
  • Paid Holidays
  • Paid Vacation


Principal Job Duties and Responsibilities

  • Perform in-field service repairs, evaluations, and inspections.
  • Accurately diagnose and report all product faults, failures, and errors.
  • Comply with the company’s safety effort by leading by example and abiding by all safety policies.


Required Skills and Experience

  • Strong product knowledge
  • Self-motivated and works efficiently with little supervision
  • Able to effectively solve problems as they arise
  • Demonstrated Customer Service Skills
  • Clear and concise communication skills
  • Ability to perform several tasks concurrently with ease and professionalism
  • Experience using general office equipment
  • The ability to apply special relationships in a practical application
  • Valid Driver’s License and clean Department of Motor Vehicle record
  • High School Diploma or GED
  • 1 year of job-related experience and/or training is preferred



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services