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Sr IT Business Operations Analyst

Date: Nov 25, 2022

Location: Oceanside, CA, US, 92056

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.


We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Summary:  The Senior IT Business Analyst is responsible for partnering with the JELD-WEN LaCantina business teams and IT support teams to identify solutions that address business opportunities/problems while ensuring the existing solutions continue to meet the daily operational needs of LaCantina.  This hands-on role will engage with end-users, business leaders, vendors, IT infrastructure teams, and IT application teams to understand opportunities and problems, and work with the appropriate parties to define, design, build and implement solutions.


Essential Duties and Responsibilities include the following.  Other duties may be assigned. 


**REQUIRED: Software development experience REQUIRED (e.g., C#,, VB, SQL, Java)


  • Manage priorities and business expectations for all IT-related projects, enhancements, and production support requests
  • Manage the production support activities, including holding support teams (internal and vendors) accountable for their production support responsibilities 
  • Work directly with program management and project managers to ensure on-time and on-budget delivery of projects and enhancements.  Manage smaller projects where appropriate.
  • Lead troubleshooting and resolution of IT issues or failures
  • Manage and build new reports within the existing reporting and data analytics tools
  • Ensure data storage and retention is maintained in accordance with the existing JELD-WEN Policy
  • Implement best practice quality assurance processes that ensure infrastructure and application solutions effectively address business requirements and comply with applicable enterprise IT policies and standards.
  • Work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
  • Partner with the functional teams in managing a portfolio of business projects, including assisting with the effective prioritization of IT projects in that portfolio. (Assisting with the business case, high-level feasibility studies where appropriate). Report status of ongoing prioritized IT projects to the functional and IT leadership.


Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:


  • Experience working with ERP solutions; SYSPRO preferred; ERP Deployment experience preferred.
  • Experience in a manufacturing environment is strongly desired.
  • Provides expertise in the modeling/mapping of business processes, conducts as-is/to-be business processes, is instrumental in the business process re-engineering (BPR), and is involved in the change management process
  • Have a working understanding of Project Management methodologies and the ability to manage smaller projects.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.



Bachelor’s Degree in Business, Information Technology, or related field and 5 plus years of relevant experience, or equivalent combination of education and experience.



JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: San Diego