Sr IT Business Operations Analyst

JELD-WEN is currently seeking a Sr IT Business Operations Analyst to join our growing team.

Summary:  The Senior IT Business Analyst is responsible for partnering with the JELD-WEN LaCantina business teams and IT support teams to identify solutions that address business opportunities/problems while ensuring the existing solutions continue to meet the daily operational needs of LaCantina.  This hands-on role will engage with end-users, business leaders, vendors, IT infrastructure teams, and IT application teams to understand opportunities and problems, and work with the appropriate parties to define, design, build and implement solutions.

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

**REQUIRED: Software development experience REQUIRED (e.g., C#, Asp.net, VB, SQL, Java)

• Manage priorities and business expectations for all IT-related projects, enhancements, and production support requests
• Manage the production support activities, including holding support teams (internal and vendors) accountable for their production support responsibilities 
• Work directly with program management and project managers to ensure on-time and on-budget delivery of projects and enhancements.  Manage smaller projects where appropriate.
• Lead troubleshooting and resolution of IT issues or failures
• Manage and build new reports within the existing reporting and data analytics tools
• Ensure data storage and retention is maintained in accordance with the existing JELD-WEN Policy
• Implement best practice quality assurance processes that ensure infrastructure and application solutions effectively address business requirements and comply with applicable enterprise IT policies and standards.
• Work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Partner with the functional teams in managing a portfolio of business projects, including assisting with the effective prioritization of IT projects in that portfolio. (Assisting with the business case, high-level feasibility studies where appropriate). Report status of ongoing prioritized IT projects to the functional and IT leadership.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Experience working with ERP solutions; SYSPRO preferred; ERP Deployment experience preferred.
• Experience in a manufacturing environment is strongly desired.
• Provides expertise in the modeling/mapping of business processes, conducts as-is/to-be business processes, is instrumental in the business process re-engineering (BPR), and is involved in the change management process
• Have a working understanding of Project Management methodologies and the ability to manage smaller projects.
• Excellent written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Education/Experience:

Bachelor’s Degree in Business, Information Technology, or related field and 5 plus years of relevant experience, or equivalent combination of education and experience.

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Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

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Expected pay for this role is between $75,400.00 to $128,200.00 per year and is based on experience and qualifications.

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JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.