Site Service Technician (Oceanside, CA)

JELD-WEN is currently seeking a Site Service Technician (Oceanside, CA) to join our growing team.

The Role

The Site Service Technician position is centered on providing exceptional service to our Dealers, Home Builders, Contractors, and their customers. The Site Service Technician will provide customer support during onsite visits (repairing or replacing window and door products). This role may require installation, maintenance, operational support, and other support functions.

*Ideal Applicant would reside in the Oceanside, CA area*

Principle Duties and Responsibilities

• Knowledge of door installation and repair practices
• Accurately inspect window and door products to find root causes of service issue
• Perform service work on various products
• Provide exceptional customer service to customers and inside staff.
• Clean the service site of all debris and materials after completion of job order
• Operate and maintain company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operates a handheld communication device (tablet, mobile phone)
• Identify and report reoccurring problems (i.e. product defects, process issues)
• Assist other technicians onsite with scheduled work.
• Learn from lead technician and take notes.
• Other duties may be assigned.

Knowledge, Skills, Abilities

• Install and inspection skills (use of tools and measuring devices)
• Excellent communication, customer service, and organizational skills
• Must be reliable, ethical, and willing to accomplish goals
• Ability to operate a service vehicle.
• Ability to take information and instructions from lead technician and apply them to daily jobs.
• Always maintain a professional appearance and attitude with internal and external customers
• Ability to interpret information provided on handheld communication devices
• Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service department or customers, etc.)
• Ability to move about frequently and ascend/descend a ladder (or other equipment) to service doors.
• Ability to walk, stand, squat, reach, and twist
• Ability to work in a team
• Ability to work flexible hours and independently with minimal supervision, as needed.
• Ability to lift up to 75 lbs.
• Travel required

Education and Experience

• High School diploma, GED or vocational training/certification
• 1-2 years in field service technician role or manufacturing industry (experience in the same or similar industry is a plus)

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 

Expected pay for this role is between $19.08 to $31.77 per hour and is based on experience and qualifications. 

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.