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Manager, Quality

Date: Oct 13, 2021

Location: Oceanside, CA, US, 92056

Company: Jeld-Wen Inc.

OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

 

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Quality Manager

 

Under the general supervision of the Director of Operations, the Quality Manager position oversees, develops, implements and manages quality control systems throughout the production process designed to ensure product quality is consistent with JELD-WEN’s established standards, customer and product specifications, and production goals. This position will oversee a team of Quality Control Inspectors or related type positions and participate in Continuous Improvement initiatives, SQDCI, TPS, and Lean Six Sigma manufacturing methodologies into the production process at the plant in conjunction with JELD-WEN’s Mission Statement and Key Performance Indicators.   

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned. 

 

  • Develop, oversee, apply, maintain and drive quality requirements and standards for the development and manufacturing of their respective JELD-WEN product throughout the production cycle, from materials acquisition to the finished product in accordance with product specifications and KPI’s.
  • Managing the site Quality Management System (QMS) to ensure product compliance to National Accreditation & Management Institute (NAMI) requirements and customer expectations.
  • Manage all Quality Control (QC) functions (e.g. MRB, Incoming Inspection, In-process Inspection, First Articles, etc.) to ensure that all incoming materials and products made are according to company performance and quality standards
  • Support “Advanced Product Quality Planning” activities such as pFMEA’s, Cpk studies and Control Plans.
  • This position oversees, manages, creates, documents and implements inspection and quality control criteria and procedures, and creates, oversees and directs Receiving/Inspection teams, SQDCI, TPS, and Lean manufacturing production and applications.
  • Manage the sites calibration system.
  • Performs quality reviews and reports quality system metrics to key stakeholders including compliance metrics and trending
  • Will supervise or assist workers involved in quality, inspection and testing activities to ensure high productivity and high technical integrity and quality.
  • Ensures continuous improvements and quality control over materials, facilities, products and services in which manufacturing plants are engaged in.
  • Serves as the primary quality assurance resource to plant management for problem identification, resolution, loss reporting, and continuous improvement activities. Collaborates with R&D and Engineering, as needed, to effectuate same.
  • Lead root-cause analysis investigations and reporting. Lead, coach and implement focused improvement activities and teams to mitigate production issues associated with root-cause investigations and analysis.   
  • Manage the corrective action process and work with purchasing to address supplier quality/delivery performance issues.
  • Reviews complaints or warranty claims received to determine where quality control emphasis should be placed at the plant to eliminate problems.
  • Maintain and support tracking of jig/fixture inventory and aid in the design of new or revised tools that support quality and efficiency initiatives.
  • Develops and recommends inspection and sampling techniques and quality control plans.
  • Establishment and implementation of quality specifications, testing procedures and standards for raw materials and finished products.
  • Works with plant staffers, R&D, Engineering and other cross-functional teams relating to quality and reliability of the various JELD-WEN product lines.  
  • Leads and/or conducts training on quality control, reliability and CI initiatives.
  • Conducts performance evaluations of staff annually, bi-annually, or as needed.
  • May perform other or specified duties as directed by the Plant Manager, Assistant Plant Manager (where applicable) Production Manager, or VP of Operations.

 

 Qualifications:

  • Bachelor's degree in Mechanical, Manufacturing, Industrial Engineering or related technical discipline or field preferred, and three (3) to five (5) years of quality control experience in a manufacturing environment desired.
  • Hands on experience using modern Operational Excellence and Continuous Improvement methodologies including LEAN, TPS, SQDCI, OTD/JIT, etc.
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE/ASQ) and Six Sigma certification preferred (Green or Black Belt) is a plus.
  • Knowledge and experience in quality management systems. Experience in quality systems auditing, and knowledge of quality control systems and standards needed.
  • Excellent knowledge of engineering and technological principles and practices.
  • Demonstrated ability to apply critical thought processes to develop, recommend, implement and drive quality control strategies and programs that address plant and corporate objectives, JELD-WEN’s Mission Statement, and KPI’s.
  • Experience in Root Cause Analysis (CAPA, SCAR & A3’s) and the ability to mitigate QC issues.
  • Outstanding written and oral communication skills up and down the organizational hierarchy to include corporate and cross functional teams.
  • Demonstrated leadership skills with direct reports and influence on those with whom there is not a reporting relationship.
  • Demonstrated ability to manage people and thought processes to develop, recommend, implement and drive quality control strategies and programs that improve manufacturing operations in support of JELD-WEN’s products/KPI’s.
  • Excellent computer skills including Microsoft Office, CAD/AutoCAD, and other position applicable JELD-WEN engineering software applications.
  • Knowledge of health and safety standards and compliance in a manufacturing environment and its potential impact on product quality.   
  • Travel: <10%

 

#LI-SA1

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services


Nearest Major Market: San Diego