Inside Sales Support

Date: Jul 4, 2024

Location: Oceanside, CA, US, 92056

Company: Jeld-Wen Inc.

JELD-WEN is currently seeking a Inside Sales Support to join our growing team.

 

Job Summary:

Reporting to the Customer Care Manager, the Customer Service Specialist will need to possess excellent organizational and time management skills. The candidate will be responsible for providing written and verbal support to the current customer base, suppliers. The ideal candidate will possess the ability to be detail oriented, organized and self-motivated as well as have the ability to work independently.

 

Essential Duties and Responsibilities:

  • Demonstrates understanding of all products and options

  • Ability to handle a territory of dealers in our network providing support & technical knowledge.

  • Supports incoming calls from dealer network & end users.

  • Communication through Microsoft Outlook & phone with dealers.

  • Follows through with all customer inquiries

  • Communicates with customers and coworkers professionally

  • Produces a significant volume of work efficiently

  • Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions

  • Respond to customer inquiries via email and phone in a timely fashion

  • Responsible for fulfillment of orders related to pre-sale support

  • Responsible for processing orders and catching errors prior to submitting orders.

  • Ability to facilitate sales effectively and efficiently (Product Knowledge)

  • Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

Qualifications:

  • Minimum Education: (or substitute experience) required: High school, College degree preferred.
  • Minimum Experience required: 1-2 years Customer Service/Inside Sales Experience required
  • Skills Required: Previous customer service/sales skills, intermediate knowledge of PC operation, demonstrated communication skills, knowledge of word processing and spreadsheet software, and intermediate to advanced typing skills

 

 

 

 

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About JELD-WEN Holding, Inc. 


JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.


In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies. 


What We Offer


Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program. 


Expected pay for this role is between $21.92 to $36.53 per hour and is based on experience and qualifications. 


JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. 


JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
 


Nearest Major Market: San Diego