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Customer Service Assistant

Date: Nov 30, 2021

Location: Oceanside, CA, US, 92056

Company: Jeld-Wen Inc.

Summary:

 

Reporting to the Sales/Service Manager, the Inside Sales Account Admin is responsible for providing exceptional written and oral sales processing support to current customer base. The ideal candidate will possess the ability to be detail oriented, organized, and self-motivated and to have the ability to work independently. 

Essential Duties and Responsibilities:

 

  • Demonstrates understanding of all products and options
  • Supports incoming calls & transfer to ISAM geographic territory
  • Communication through Microsoft Outlook & phone with dealers.
  • Follows through with all customer inquiries
  • Communicates with customers and coworkers professionally
  • Produces a significant volume of work efficiently
  • Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions
  • Respond to customer inquiries via email and phone in a timely fashion
  • Responsible for fulfillment of orders related to pre-sale support
  • Ability to facilitate sales effectively and efficiently (Product Knowledge)
  • Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

 

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Qualifications:

 

Minimum Education: (or substitute experience) required: High school, College degree preferred.

Minimum Experience required: 1-2 years Customer Service/Inside Sales Experience required

Skills Required: Previous customer service/sales skills, intermediate knowledge of PC operation, demonstrated communication skills, knowledge of word processing and spreadsheet software, and intermediate to advanced typing skills


Nearest Major Market: San Diego