Customer Care Representative

JELD-WEN is currently seeking a Customer Care Representative to join our growing team.

The Opportunity

The position is centered on providing exceptional warranty service to our Dealers, Home Builders, Contractors and their customers by managing warranty claims that may require repairing or replacing window and door products. You will be part of a dynamic team of individuals committed to providing exceptional service to our customers.

What You Will Do

• Gather and assess information to make appropriate warranty determinations.
• Enter and process incoming warranty requests from all external customers according to the terms of the applicable warranty.
• Communication of all relevant information pertaining to the claim to the homeowner, builder, or dealer as required.
• Work with Field Technicians to determine the best approach for a long-term solution to the claim.
• Order service parts and product required to repair windows and doors.
• Liaise with internal departments such as Sales, Purchasing or Production.
• Follow Standard Operating Procedures.
• Assist department manager and team with departmental process improvements.

Who You Are

• Must be able to focus on the task at hand in a fast-paced environment.
• Strong attention to detail.
• Effective organizational and prioritization skills and strategies.
• Must be a team player and contribute to building a positive team spirit.
• Must take ownership of tasks and display and promote a positive attitude.
• Must have proven problem-solving abilities and be solutions oriented.
• Must be an effective communicator, both verbal and written. Must speak clearly and persuasively in positive or negative situations; to listen and get clarification to accurately gather and deliver information.
• Meets challenges with resourcefulness; generates suggestions for improving work.
• Must be reliable and or a dependable nature; follows through with instructions and responds to management direction.

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About JELD-WEN Holding, Inc.

JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people. Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe. For more information, visit jeld-wen.com.

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.