Network Engineer

JELD-WEN is currently seeking a Network Engineer to join our growing team.

The Opportunity

As a valued member of the North American IT Operations team, the Network Engineer is responsible for a broad range of tasks, supporting and maintaining the data networks (LAN and WAN) for JELD-WEN’s North America locations. This is a hands-on role that requires a high level of attention to detail. 

This position will be in Charlotte, NC and reports to the Manager of Platforms and Networks.

What You Will Do

• Implement, test, and manage LAN, WAN, Wireless, and Data Center Network Infrastructure.
• Knowledge of network switches, routers, wireless access points, TCP/IP, VPN, DNS, DHCP
• Maintain standards for low voltage cabling in JELD-WEN facilities.
• Gather data for network asset management, including circuits, bandwidth, maintenance contracts, inventory, and related documentation with technical specifications.
• Monitor and test network performance.
• Remediate network performance issues by analyzing performance trends.
• Manage WAN circuits through full lifecycle.  Completing order, implementing and disconnecting as appropriate.
• Document current and future network designs consistent with JELD-WEN standards.
• Perform regular audits of circuit information including circuit IDs, bandwidth, costs, and contract status.
• Stay current on capabilities and innovations with products utilized by JELD-WEN.
• Manage the wireless infrastructure to include access points, policy management, coordination of site surveys, solution implementation, and post implementation support and validation.
• Collaborate on Request for Proposal documents to support cabling build out and replacement efforts.  Provide input on recommendations based on network standards, solution design, and solution cost.
• Perform on-site assessment, diagnosis, and resolution of network problems. Implement corrective hardware and software solutions, including off-site repair as needed.
• On call and support responsibilities to resolve network incidents.
• Other duties may be assigned.

Who You Are

• Bachelor's degree (B. A.) from four-year college or university in management information systems, computer science or related degree; or 4 to 7 years related experience and/or training; or equivalent combination of education and experience.
• 2-5 years Network Management experience in an enterprise environment providing hands on support.
• Customer service experience, including telephone and face to face support.

How You Stand Out

• You are a problem solver - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
• You are interpersonal – Collaborates affectively with management and peers.  Remains open to others' ideas and tries new things.
• You have good oral communication - Speaks clearly and persuasively while actively listening.
• You have good written communication - Writes clearly and informatively.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• You are adaptable - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Strong Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

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Who We Are

Headquartered in Charlotte, NC, JELD-WEN is a leading global manufacturer of high-performance interior and exterior building products, offering one of the broadest selections of windows, interior and exterior doors, and wall systems. JELD-WEN delivers a differentiated customer experience, providing construction professionals with durable, energy-efficient products and labor-saving services that help them maximize productivity and create beautiful, secure spaces for all to enjoy. The JELD-WEN team is driven by innovation and committed to creating safe, sustainable environments for customers, associates, and local communities. The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; Swedoor® and DANA® in Europe; and Corinthian®, Stegbar®, and Breezway® in Australia. 

In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.