Customer Service Representative

JELD-WEN is currently seeking a Customer Service Representative to join our growing team.

We are currently accepting applications for a Customer Service Representative (CSR) to join our Distribution team. As a CSR, you will be responsible for entering, processing, and verifying all customer orders to ensure complete and on time delivery. The successful candidate will be responsible for making any necessary changes to the orders and will deal with associated departments (Pricing, Shipping, Planning, Deployment and Transportation) in order to process orders.

For this role, interaction with the customer takes place in a business office setting, via email, phone and/or fax. The successful candidate will need to build strong relationships with our Sales team and the Customer while assisting with requests and orders. While servicing the customer is your main focus, a strong attention to detail and troubleshooting skills are required to resolve issues when they arise.

Qualifications:

• High School Diploma required. Post-secondary education considered an asset
• Minimum of 2 years of relevant work experience required
• Excellent interpersonal and communication skills
• Attention to detail and problem solving skills
• Self-starter with a strong work ethic
• Excellent time management skills
• Ability to prioritize work in a fast paced, dynamic environment
• Ability to deal effectively with internal and external customers
• Computer proficiency in Microsoft Office (strong Excel skills required)
• Bilingualism is considered an asset

Key Responsibilities:

• Process customer orders from receipt through delivery
• Ensuring product coverage
• Releasing orders to warehouse and transportation
• Making changes/revisions to orders
• Communicating issues with the customer
• Generate and analyze reports based off customer data
  

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About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.