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Business Analyst

Date: Apr 13, 2021

Location: Vaaksy, FI, 17201 Kuopio, FI, 70501 Alavus, FI, 63410

Company: Jeld-Wen Inc.


Founded in 1960, JELD-WEN is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 25 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 

Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

Join one of the world’s leading suppliers of windows and doors in a crucial role as a Business Analyst in our JELD-WEN IT organisation. You will be part of our TITAN ERP team in Europe, playing a vital part in managing incidents and providing best-in-class solutions to ensure business excellence in our IT and manufacturing operations in JELD-WEN Europe. You will be working from one of our locations in Finland in either Vääksy, Alavus or Kuopio. 


The Business Analyst will work closely with cross-functional teams in manufacturing, operations and IT and collaboratively work with diverse European and regional business leaders to deliver on-demand promises and strategic objectives. You will be a member of the TITAN ERP team responsible for resolving incidents and requests to keep the ERP solution operational according to the agreed service level. Reporting directly to the TITAN ERP Team Lead, the role is to manage the service request process from the business and actively find solutions to the incidents and problems. Your role will be a key project resource to the business as you will observe change management processes and be responsible for managing incidents.  As a Business Analyst, you will be part of the local program development into a SOX compliance environment on our IT side.  You will also be responsible for ensuring the reporting and internal IT General Controls (ITGC) comply with the standards, which support our business processes.



  • To live by the JELD-WEN values to build businesses ethically and safely as well as ensure adherence to all compliance standards and operate with integrity at all times
  • Maintain an open and honest discussion with both external and internal stakeholders
  • Responsible for the incident and problem management
  • Participate actively in solving issues and problems together with the business and the broader recourses involved.
  • Global alignment on strategic initiatives and IT governance
  • Act as an interface between stakeholders internally and externally
  • Play a key role in supporting European wide Business Process Change Management (BPCM)
  • Own your tasks involved with the incident- change- and applications in scope, including regular reporting on status (internal/external)
  • Handle the keep the lights on (KTLO) related tasks such as maintenance of existing ERP system



  • Several years of experience from a similar role as a Business Analyst, preferably from a manufacturing environment
  • Bachelor’s degree in IT or Engineering or an equivalent vocational qualification
  • Experience with incident management and change management processes
  • Sound knowledge of manufacturing operations
  • Substantial experience working with ERP solutions
  • A customer-centric approach towards assigned tasks
  • Procedural programming & analyse (algorithm) knowledge
  • Progress coding is beneficial, preferably knowledge of Pascal, Basic, C++, RPG or similar is beneficial
  • Experience with data maintenance and product data setup within a manufacturing environment is an advantage
  • Calm and considered when working in a fast-paced, pressurised environment
  • Team player, open and honest
  • Fluency in written and spoken English is a requirement; fluency in Finnish would be an advantage



We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.