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Product Engineer - Warranty Solutions

Date: Aug 29, 2021

Location: Klamath Falls, OR, US, 97601

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Position Title:  Product Engineer – Warranty Solutions


Job Purpose:  

As the Warranty Solutions Product Engineer you will be responsible for evaluating, resolving, and managing the resolution of design related warranty issues.  You will be the primary technical resource that is responsible for the interface between Product Engineering, customer service, and the Manufacturing teams to resolve warranty issues.  Will work closely with Product Line Managers, Vice Presidents, General Managers, Plant Managers, Product Engineers, Project Managers, and Manufacturing Managers to carry out a variety of project work.  This position will be responsible for leading problem-solving activities, guiding technical vision, driving requirements, estimating, scheduling, deploying field trials in production, communicating to stakeholders, and implementing, maintaining, and continuously improving processes to coordinate the execution of work.



  • This is a mid-level position and requires little supervision. 
  • Review warranty issues, create pareto’s to identify areas of focus, identify business impacts, and work with Product teams to resolve design related issues. 
  • Work with product teams on product improvements that will reduce customer complaints and warranty issues.   
  • Report status of warranty projects to VP’s, PLM’s and GM’s, and ensure business alignment with projects being worked.   
  • Work with manufacturing to ensure product improvement changes are implemented.
  • Support field trials by building, testing, and troubleshooting product.
  • Apply engineering background to develop unique solutions to problems.
  • Perform failure analysis, root cause, and provide suggested counter measures.
  • Lead brainstorming groups.
  • Lead design reviews.
  • Lead Kaizen events.
  • Lead multi-disciplinary teams.
  • Lead and coordinate testing, validation, and reliability analysis to minimize risk and achieve a high level of quality assurance.
  • Review drawings for design intent, suggest changes through redlines, and work with Product Engineering teams to incorporate changes. 
  • Maintain a sense of urgency/responsibility on a daily basis with all projects.
  • Review designs with PLM’s, plant personnel and Equipment Engineering.
  • Evaluate materials and make recommendations.
  • Keep abreast of trends in the industry, materials, and process technologies.



Preferred Position Requirements:

  • Education: BS in Engineering
  • Microsoft office (Word, Excel, PowerPoint, Project, etc).
  • Proven experience working with outside suppliers, manufacturing, and procurement teams to resolve product issues.
  • Knowledge of cost of quality
  • Proven experience working with customers to evaluate and resolve issues.
  • Background in Quality Engineering preferred
  • Knowledge of packaging processes and materials.
  • Knowledge of problem-solving tools and experience leading teams through problem resolution.  Knowledge of A3 problem solving preferred.   
  • Excellent verbal and written communication skills.
  • Strong work ethic, self-starter requiring little supervision.
  • Proven track record for on time and complete.



  • 10-25% travel is anticipated.




JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Medford