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Sr Credit & Collections Specialist

Date: May 26, 2021

Location: Klamath Falls, OR, US, 97601

Company: Jeld-Wen Inc.

Sr. Credit and Collection Specialist

Summary: The Credit and Collection Specialist will be responsible for the day to day credit underwriting and/or collection processes. This position requires an independent self-starter, hardworking, multitasking individual who can work in a fast-paced environment. This person must possess strong negotiation skills to understand and resolve varying delinquent credit/ collection situations.


Essential Duties and Responsibilities:

  • Establish and maintain customer master files, accounts and data management
  • Evaluate customer’s credit data and financial statements to determine the degree of risk involved in extending credit
  • Prepare recommendation regarding the degree of risk in extending a credit line and/or credit term to a customer
  • Conferring with credit associations to exchange credit information on customers
  • Day to day, account reconciliation and adjustments, as need be
  • Advising and negotiating delinquent accounts
  • Conferring with customers to verify their A/R transactions and to resolve their complaints
  • Establish and/or maintain payment plans
  • Process and distribute customer statements
  • Assist with Audits
  • Assist with A/R reporting, stats, graphs, etc.
  • Provide “World Class” customer service
  • Interaction, reporting and communicating with all pertinent administrative and operational groups; Credit, Legal, Risk, Sales, Customer Service, Plants, etc.
  • Assist and/or process forms of security, including PPSA/PMSI, Personal Guarantees, Liens, Bonds, Letters of Credit, etc.
    Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
  • Technical skills
  • Interpersonal skills
  • Team work
  • Ethics & Good Judgment
  • Punctuality & Dependability
  • Innovative
  • Quality & Quantity
  • An Associate’s degree and min. of three (3) years of credit and/or collection experience; or equivalent combination of education and experience
  • Working knowledge of standard office equipment
  • Computer skills: proficiency in MS Office; Excel, Word, etc.
  • Excellent time management skills
  • Ability to prioritize and work in a fast-paced environment
  • Attention to detail
  • Dispute resolution skills
  • Strong negotiating skills
  • Excellent written and verbal communication skills
  • Organizational skills
    Preferred (but not required) Qualifications:
  • Bachelor’s Degree – Finance or Accounting
  • Credit & Collection Certification
  • Construction Legislation – US, Canada and/or Mexico
  • Builder/Construction Experience:
    • Contracts
    • Bonds and Liens
    • Waivers, Denunciations,
  • Bilingual (English, French and/or Spanish) – written and oral
  • Computer skills: proficiency in Unix, Access, SAP and/or other ERP



Sr Credit and Collection Specialist

Nearest Major Market: Medford