Mercantile Maintenance Lead

We Make Doors – Where they lead is up to you…

The Lead Industrial Maintenance Technician is a highly skilled professional who is responsible for performing advanced maintenance and repair tasks on industrial equipment and machinery. This role requires in-depth technical knowledge, problem-solving skills, and the ability to work independently and as part of a team. This position is supervising the maintenance crew under the supervision of the Maintenance department manager. Must have supervisory experience.

Responsibilities and Duties

• Equipment maintenance – Perform advanced maintenance tasks, including diagnosing and repairing complex issues in industrial equipment. Conduct routine inspections and preventive maintenance to ensure equipment reliability. Report any issues promptly to the supervisor or lead technician.
• Repairs and upgrades – Execute major repairs and equipment upgrades involving electrical, mechanical, hydraulic, and pneumatic systems. Collaborate with engineers and Maintenance Leads on equipment enhancements and modifications.
• Troubleshooting - Use advanced diagnostic tools and techniques to identify and resolve equipment malfunctions. Analyze equipment performance data to proactively address potential issues.
• Safety Compliance – Follow all safety protocols and guidelines while performing maintenance tasks. Report any safety hazards or concerns to the supervisor immediately.
• Team Support – Provide guidance, mentorship, and training to junior maintenance technicians. Collaborate with cross-functional teams to coordinate maintenance activities and minimize downtime.
• Inventory Management – Maintain accurate records of spare parts and materials inventory. Ensure the availability of necessary spare parts for scheduled and unscheduled maintenance.
• Documentation – Keep comprehensive records of all maintenance activities, including repairs, replacements and upgrades. Utilize a computerized maintenance management system (CMMS) for documentation and reporting.
• Cleanliness and organization – Maintain a clean, organized, and safe work area, including maintenance shops and storage spaces. Ensure tools and equipment are properly stored after each use.

Knowledge, Skills, Abilities

• Extensive experience in machinery repair and maintenance, electrical work, carpentry, painting, plumbing, masonry, and plant layout.
• Leadership and mentoring capabilities for guiding less experienced technicians.
• Must be able to detect, report and make repairs to defective machinery and equipment.
• Adaptability to changing maintenance priorities and working under pressure.
• Experience in the ability to read and comprehend verbal and written instructions, read and interpret drawings, blueprints, sketches, instructions and specifications.
• Must have good communication skills and be able to communicate with many levels of personnel effectively and tactfully in a variety of situations and environments.
• Must be able to work in a team-oriented environment.
• Must have the ability and motivation to learn.
• Organizational and inventory management skills.
• Proficiency in using computers and relevant software application related to the job.
• The ability to work in a manufacturing and fast-paced environment.
• Have reliable transportation and be punctual to each assigned shift.
• Must be able to work overtime as needed.
• Must be able to pass a pre-employment background and drug screen.  

Education and Experience

• High School Diploma or equivalent; Technical Certification or associate degree preferred.
• Proven experience (7 plus years) in industrial maintenance with proven track record of advanced skills.
• Supervisory experience with up to ten subordinates required.
• Project management experience required.
• Relevant certifications, such as CMRP or specific equipment manufacturer certifications, are desirable.
• Profound technical knowledge in electrical, mechanical, hydraulics, and pneumatics systems. Strong attention to detail, problem-solving and diagnostics skills.
• Proficiency in using CMMS software and other maintenance-related tools.
• Willingness to learn and follow instructions.
• Clear and precise communication skills and the ability to work within a team.

About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What we offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.