Customer Service Assistant

We Make Doors – Where they lead is up to you…

Customer Service Assistant

Responsibilities and Duties

• Review bills of materials and maintain them in the system.
• Answer incoming calls from customers and vendors.
• Month-end processing.
• Process credits and debits.
• Maintain all vendor files and contact information.
• Maintain a system of financial recordkeeping to include issuing receipts and recording payments.
• Excellent communication skills including helpfulness and patience in dealing with vendors, customers, contacts, and fellow employees.
• Follow established company safety policy and procedures.
• Be able to communicate effectively with Production Supervisors and co-workers.
• Strong work ethic (honesty and integrity are key for this position and to our organization).
• Administrative functions such as electronic and physical filing; scanning, copying, and organizing documents, and creating company documents.
• Maintaining electronic documents such as miscellaneous spreadsheets for the office etc.
• Entering receivers into the ERP software.
• Maintain the office supply stock levels and keep the office supply room organized.
• Assisting other departments administratively as needed.
• Other administrative functions
• Other general duties as required by the management staff.

Knowledge, Skills, Abilities

• Must have the ability to read and comprehend basic verbal and written instructions, and read and interpret drawings, blueprints, sketches, instructions, and specifications.
• Must be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel.
• Must have excellent communication skills and be able to communicate with many levels of personnel effectively and tactfully in various situations and environments.
• Must be able to work in a team-oriented environment.
• Must be able and motivated to learn.
• The ability to work in a manufacturing and fast-paced environment.
• Have reliable transportation and be punctual and dependable for each assigned shift.
• Must be able to work overtime as needed.
• Must be able to pass a pre-employment physical examination and drug screen.  

Education and Experience

• High School Diploma, associate degree preferred.
• One (1) year of Administrative Assistant experience is preferred
• Must be proficient in Microsoft Office Suite products with advanced Excel skills
• SharePoint & Salesforce experience preferred.
• Strong organizational skills
• Strong attention to detail and problem-solving skills.
• Willingness to learn and follow instructions.
• Clear and precise communication skills and the ability to work within a team.
• Previous experience in manufacturing or warehouse environment
• Ability to work efficiently in a fast-paced environment.
• Excellent communication skills, customer service skills with the ability to handle stressful situations.

About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What we offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.