Inside Sales Specialist - (Remote, U.S.)

External Job Description

The Role

Inside Sales Specialist supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner. The Inside Sales Specialist is expected to consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment. This is a fully remote position that can be worked anywhere in the U.S.; however, candidates must be agreeable and available to working hours of 8 - 4 p.m. CST. This position role offers base pay + commission.

Principle Duties and Responsibilities

• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs.
• Professionally resolve and/or manage customer situations with a goal of first contact resolution.
• Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service.
• Process Orders, Quotes and provide any revisions as needed per departmental guidelines.
• Address customer questions or issues that come into the sales team by providing courteous and prompt responses.
• Audit Orders/Quotes as needed.
• Escalate non-routine issues and report to department leadership any areas that do not meet service expectations.
• Update management on customer developments/issues.
• Communicate and coordinate with peers, internal partners and management as necessary.
• Use appropriate data systems to follow up with contacts.
• Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing).
• Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s).
• Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers.
• Communicate product details and specifications.
• Resolve/Escalate Catalog Issues or pricing issues.
• Assist department leadership with departmental process improvements.
• Other duties as assigned

Minimum Qualifications: 

• 2 years’ Customer Service experience in a professional business environment
• Intermediate to expert level skills in Microsoft Office applications
• Passionate about providing exceptional customer experience.    
• Ability to quickly learn new software, systems, or processes.
• Strong communication skills (verbal and written)
• Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
• Must be laser focused on customer satisfaction.
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment.

Preferred Qualifications: 

• Associate degree from an accredited institution 

#LI-DB1

Internal Job Description

The Role

Inside Sales Specialist supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner. The Inside Sales Specialist is expected to consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment. This is a fully remote position that can be worked anywhere in the U.S.; however, candidates must be agreeable and available to working hours of 8 - 4 p.m. CST. This position role offers base pay + commission.

Principle Duties and Responsibilities

• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs.
• Professionally resolve and/or manage customer situations with a goal of first contact resolution.
• Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service.
• Process Orders, Quotes and provide any revisions as needed per departmental guidelines.
• Address customer questions or issues that come into the sales team by providing courteous and prompt responses.
• Audit Orders/Quotes as needed.
• Escalate non-routine issues and report to department leadership any areas that do not meet service expectations.
• Update management on customer developments/issues.
• Communicate and coordinate with peers, internal partners and management as necessary.
• Use appropriate data systems to follow up with contacts.
• Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing).
• Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s).
• Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers.
• Communicate product details and specifications.
• Resolve/Escalate Catalog Issues or pricing issues.
• Assist department leadership with departmental process improvements.
• Other duties as assigned

Minimum Qualifications: 

• 2 years’ Customer Service experience in a professional business environment
• Intermediate to expert level skills in Microsoft Office applications
• Passionate about providing exceptional customer experience.    
• Ability to quickly learn new software, systems, or processes.
• Strong communication skills (verbal and written)
• Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
• Must be laser focused on customer satisfaction.
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment.

Preferred Qualifications: 

• Associate degree from an accredited institution 

#LI-DB1