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Sales Support Specialist

Date: Jun 20, 2021

Location: Honolulu, HI, US, 96817

Company: Jeld-Wen Inc.


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings. 
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Major Contract Hardware Distributor is currently seeking a Counter Sales Associate to join our talented team of professionals. We have a 50-year history in supplying commercial doors, frames and hardware throughout the Hawaiian Islands.


Our company understands that it is only through our valued employees that we can be successful. We are constantly on the lookout for enthusiastic people who want to be part of a great team.

General description of duties:


The Counter Sales Associate is responsible for selling items to the general public, stocking shelves, merchandising the sales floor, picking parts for customer orders and packing them in a timely manner. This position calls for someone who has high energy, a sense of urgency, is a team player, and maintains focus throughout a whole day. In addition, they must be effective at handling customers both on the phone and at the counter. 


Position Accountability:


  • Counter sales, process orders, perform inventory cycle counts and assist customers face to face as well as on the telephone.
  • Customer service experience with hardware and doors a plus.
  • Coordinate with manufacturing to determine delivery dates based on customer needs.
  • Establish personal relationships with customers.
  • Greet customers in a friendly and approachable fashion.
  • Inquires as to how the customer can be assisted.
  • Research and locate the requested part(s) and make suggestions as to other parts and/or supplies they may also need.
  • Must have the ability to talk by phone or at the counter with customers with diplomacy and tact, as well as handle their needs appropriately and efficiently.
  • Must have the ability to use the computer and be trained in basic computer skills.


JBL takes pride in providing a supportive, employee-friendly environment. Our total compensation package includes health insurance, paid vacation, and 401(k) retirement plan. While this helps us attract good people, our culture helps us keep them. We truly care about our employees and want your experience with us to be positive and rewarding.


JBL is an Equal Opportunity Employer.


JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii